Att Work Values

Daily Duties at Att:

Provide service and support to customers within a 13-state region. Resolved issues related within registration, modem, and email and browser configuration. Conduct line and modem test. Handle high call volumes of customer correspondence; include irate customers and difficult customers. Provide excellent Customer Service. Achieving the highest level of productivity, handling over 400 calls per month and average 100 weekly. Troubleshoot, analyze and resolve tickets 24/7, closed 95 percent inbound requests within 45 minutes. Troubleshooting user problems relating to operating system issues- (Microsoft Win9X, 2000, 2003, XP/Vista/Win7/MACOS/Mac OS 9/OS X), Network connectivity, TCP/IP configuration, upgrades, MS Office products, internet connectivity (Express/ Mac Mail/Netscape/Outlook) and webmail. Static IP mapping for businesses and network configuration Assist customers with registration, email creation, DSL physical line signal testing, modem / filter set-up. Also, assist customers with email, browser, and modem troubleshooting Interact with other departments to resolve customer issues or provide additional services. Perform upgrades, installation of software and drivers and essential desktop troubleshooting. Resolve technical issues pertaining to any hardware or software related problems such as printers, modems, routers and drivers. Extensive knowledge about proxy, firewalls, routers, IPv4and Ipv6. Perform remote installations and product fixes, as well as various troubleshooting support.

What they like about Att:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Project Management, Quality Control, Customer Service, Human Resource, Sixc Sigma, Process Improvement, Regulatory Compliance, Cisco trained, Research, Root-Cause Analysis

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Att: