Ibm Field Engineering Work Values

Daily Duties at Ibm Field Engineering:

Early IBM Experience: Progressed through early roles with IBM as a Customer Engineer (Unit Record to mainframe computers) in Pittsburgh, PA. Reliability, Availability, Serviceability Engineering (RAS), Product Engineering (development of 4700 banking system) in Kingston NY and Charlotte NC. Service Planning and Field Support leadership in Charlotte NC. Key highlights include oldest to newest: * One year assignment in RAS Engineering testing and assuring serviceability on 4700 banking product development. * Supervised Charlotte Field Support Center for all IBM’s banking products, overseeing and managing the performance of 65 employees and estimating call loads and resource needs to handle fluctuating work load. * Led US Service Planning for the last series of ATMs IBM produced, assuring serviceability / safety and estimating service cost. * As senior service planner, set up the OEM support center in Gaithersburg MD to enable the support of non-IBM products associated with IBM. Supervised two service planners and three temporary Customer Engineers.

What they like about Ibm Field Engineering:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Serviceability, Services, Business development, Cost reduction, Service Profit, Search Engine Optimization, Maintenance & Service Profit, Search Engine Optimization SEO, Service Cost Estimating, Support Structure, Problem identification and resolution, Marketing and Field Service Education, Customer Education, Contracts, Statement of Work

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Cost Reduction , Business Development, Field Service Establishment & Delivery, Product Performance Analysis, Design Problem Identification & Resolution, Marketing & Customer Education, Serviceability Reviews, Product installation & Rollout, Strategic Outsourcing, Search Engine Optimization, SEO, Product Safety, Competitive Pricing Solutions

These are some of the questions we asked our climbers about their experiences with Ibm Field Engineering: