Autodesk, Inc. Work Values

Daily Duties at Autodesk, Inc.:

• Exercised sharp analytical abilities to formulate all global corporate outsourcing policies, procedures, and programs, steer wide range of projects, and administer budgets. • Championed all outsourcing programs and contracts for customer service, product support, marketing, and sales. • Held accountability for full-scope project management including cost analysis, contract terms and obligations, training, messaging and vectoring, customer guidelines, troubleshooting, and customer satisfaction. • Assisted EMEA (Europe, Middle East, Africa) APAC (Asia & Pacific), Latin America, and Canada with outsourcing projects, contracts, and partnerships. • Assessed, recommended and implemented T1 connectivity to streamline and expedite activities with outsourcing partners. • Led acquisition and merger transition of multiple products and projects in stringent adherence to legal compliance, timelines, financial resources and customer expectations. • Oversaw monthly surveying of 32,000 end user customers and annual surveying for 43,000 reseller customers. • Authored and implemented voice messaging for multi-site Americas Product Support phone systems. • Won three Support Excellence Awards for outstanding performance and dedication. • Authored Global Outsourcing Workbook and Global Support Obit Workbook geared to advise staff in organizing and managing end-of life and obsolete version products and projects.

What they like about Autodesk, Inc.:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Outsource, Vendor Management, Customer Experience, Outsourcing, Support Services, Procurement, Relationship Management

Skills

Sales Support, Software Implementation, Requirements Analysis & Specification, Microsoft Front Page, Microsoft Digital Image, Negotiation, Research, Relocation Management, Traffic/Logistics, Employee Training and Coaching, Vendor Relationship Management, Policy Creation, Microsoft Office (Word/Publisher/Excel/Power Point), Outsource Relationship Management, Project Planning/Implementation/Management

These are some of the questions we asked our climbers about their experiences with Autodesk, Inc.: