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Tci Work Values
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Daily Duties at Tci:
• Managed 60+ seat call center operation, supporting client sales, service and information needs 24X7. Customer service operation included multiple retail locations which drove upgrade sales, and facilitated payments, equipment deployment, and service inquiries. • Implemented strategic training process to support customer service and sales resulting in improved performance in call center and field performance metrics. • Implemented growth management principles, giving staff shared responsibility for entity success. • Developed commercial sales team, implementing performance goals, resulting in double digit growth of business and bulk service revenues Led technical operations team to achieve significant improvements in service delivery and quality Successfully campaigned to avert union organizing attempt by CWA • Achieved TCI Certification and Award for Operational and Customer Sales/Service Excellence, ranking number one in the State of California • Recognized by NCTA for attaining all measurable criteria outlined for Excellence in Customer Care and Operations.
What they like about Tci:
You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.
Tags
budgeting, P&L management, staff development, business analysis/metrics, project management, process standardization, customer/community relationships
Information about Tci
Company Rank: Not Available
Average length of employment : 7 years
Average salary of employees: $0
These are some of the questions we asked our climbers about their experiences with Tci:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
