Kaiser Foundation Health Plan Work Values

Daily Duties at Kaiser Foundation Health Plan:

Developed and managed department database that tracked sales data for healthcare service contracts. Defined functional specifications for this database based on workflow documentation, and developed an Excel spreadsheet database to track the data. Used data to develop sales metrics such as number of sales expressed as a percentage of total proposals presented (a measure of business retention), as well as efficiency metrics such as average turnaround time per proposal. Subsequently, worked with an Access developer to convert the database from Excel to an Access platform. Served on design team to plan and implement functional and reporting upgrades to joint PET-Pricing Operations database. Designed and ran ad hoc reports per departmental and interdepartmental requests. Transitioned files for contracts which sold to the appropriate account management teams in the various local markets. Developed and maintained filing systems, both physical and electronic (on our shared network directory), to ensure ease of access to critical documents, files, and reference materials. Suggested improvements in organization processes, flows and/or resources to improve overall departmental efficiency. Tracked P.E.T. non-payroll budget. Worked with Incentive Compensation Department to ensure accuracy of sales reporting each quarter. Answered routine questions from external and internal customers regarding P.E.T. transactions, policies and procedures. Escalated to an Associate Account Manager or Team Lead, as appropriate. Promoted to Associate Account Manager. Supported Account Manager in managing a book of business consisting of large national accounts with sizeable employee populations in the California region. Met with groups, as needed, to discuss and confirm their need for company events related to employee enrollment, wellness, and safety. Coordinated with underwriters and proposal management team to respond to RFP’s (requests for proposal) from purchaser groups in a timely manner. Researched and responded to purchaser group questions or issues regarding membership, billing, or benefits, making corrections and implementing changes, as necessary.

What they like about Kaiser Foundation Health Plan:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Epic, electronic medical record, electronic health record, deployment, implementation, healthcare, inpatient, workflow, software application support, application training, San Francisco Bay Area, subject matter expert, ICU, medsurg, respiratory therapy, clinical personnel, domain meetings, end-user training, problem resolution, communication, competency

Skills

Software Implementation, Leadership , electronic medical record application

These are some of the questions we asked our climbers about their experiences with Kaiser Foundation Health Plan: