Computer Sciences Corporation Work Values

Daily Duties at Computer Sciences Corporation:

Led a team of finance and performance management analysts for the preparation of contractually-required billing and service performance reporting. • Performed client-facing role as liaison between Sempra Energy IT Contract Compliance and CSC Service Delivery teams. • Prepared and presented progress on service improvement projects, analysis of service performance data, development of service metrics processes and development of report and data requirements. - Transition Executive, Sempra Energy Account Expansion Transition Program 2001 Led a team of fourteen business process and technical function area specialists to deploy technical infrastructure for Service Desk Management, Asset Management and Remote Systems Management capabilities. • Service areas included Desktop, Server and Exchange technical support, Client Order Fulfillment, Depot Operations, Desktop Certification and Asset Management. Senior Manager, Customer Support Services 1999 - 2001 Responsible for Due Diligence, Transition and Transformation projects for Customer Support Services North America Operations. • Built and Managed a full-time traveling staff of 25 computer scientists and support specialists based throughout the United States performing on Global Service Desk transition and transformation projects. - Manager, Customer Support Services 1995 - 1999 Responsible for CSC Western Center Call Center Production Operations, New Client Introduction and Transition of Services, Account Liaison Teams and Workflow Management Teams. • Initiated and sponsored team activities for client/server problem tracking system training, customer service skills development training and response to monthly customer survey comments. • Experienced less than 5% annual staff turnover for 2 straight years.

What they like about Computer Sciences Corporation:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

program management, project management, account management, transition management, implementation management, process management

Skills

P&L responsibilities, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Project Management, Program Management, IT Service Management Implementation, Customer Support Management, Implement Business Processes, Project Manager, Program Manager, MS Office: Project

These are some of the questions we asked our climbers about their experiences with Computer Sciences Corporation: