Hcl British Telecom Work Values

Daily Duties at Hcl British Telecom:

• Managed business portal based application support function as the in-life guardian of British Telecom’s application while ensuring proactive and Right First Time (RFT) incident resolution. • Responsible for infrastructure implementation, deployment and support of technologies related to Microsoft server platforms & solutions. • Chaired technical conference calls on fault management, major incident interactions, Root Cause Analysis (RCA) and commensurate report discussions. • Worked on data extracts, log files for support investigations, and drove component specific changes and their closures within specified target time. • Operated with development/design teams for Service Improvement Plan (SIP) and release/deployment guide. • Tested deployment and roll-back processes for production deployment. • Applied emergency releases and patches to increase the component efficacy. • Maintained internal service level management process, component specific security procedures, and operated on BT Security audits. • Handled the responsibility of monitoring end-to-end (e2e) core business processes for the applications/systems by capturing normal flow interruptions; identified fixes through detailed analysis. • Employed techniques for 100% portal and application performance along with BT IP Address range calculations and their insertions into the data bases. • Point of contact for P1and P2 issues to analyze the issues and assign the tickets to middleware, database or development team as needed. • Mentored, assisted, and provided guidance to more junior members of the team. • Assisted the Netcool-ISM (Internet Service Monitoring) by providing input into infrastructure solution recommendations based on customer requirements and internal standards. • Assisted with configuration and implementation deployments. • Assisted in developing cost estimates, time lines, and work load for project solutions, as required. • Check application availability using application health monitor and business availability center and also help the monitoring team with inputs for adding new counters needed for application and server monitoring. • Served as member of the IT Infrastructure team; working in conjunction with other division managers and technicians to support the goals of the organization. • Provided Off-office hour on-call support.

What they like about Hcl British Telecom:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

IIS6.0, SQL 2008, Microsoft Active Directory, , Microsoft Operations Manager (MOM) 2005, Microsoft Biztalk 2004, Microsoft SMS 2003

Skills

Microsoft Windows Server 2003, Microsoft Biztalk 2004, IIS6.0, SQL 2000, SQL 2005 , SQL 2008, Microsoft Active Directory, Microsoft SMS 2003, Microsoft Operations Manager (MOM) 2005, Microsoft Firewall Servers , SQL Server Business Intelligence Studio 2008

These are some of the questions we asked our climbers about their experiences with Hcl British Telecom: