Thermo Fisher Scientific Corp. Work Values

Daily Duties at Thermo Fisher Scientific Corp.:

Developed and led training and field serivce programs supporting 50+ different air quality detection and monitoring instruments; conceptualized and created courses, training materials, and user manuals. Liaised with customer teams attending training to handle all scheduling and relations; spearheaded support logistics among customers, sales, service, and R&D teams.Hired and trained service staff, managing resource planning and allocation, service visit scheduling and assignment, and employee performance management. Selected Contributions: ▪ Reduced the average rate of post-training requests for additional information by more than 50%; routinely commended by students for provision of the best training ever received. ▪ Revamped the process of field installation and launch to leverage and piggyback already scheduled trips within specific regions, significantly reducing travel costs. ▪ Drove substantial decrease in support requests through superior training and effective response to technical support requests, realizing a 50% reduction in repeat problems within one year. ▪ Developed innovative product retrofit delivering a steep decrease in field service demand and reducing maintenance costs by 60% through a $250 retrofit on a $40K product. ▪ Consulted with customers on product performance, identifying product enhancements in the highest demand by global customer base and collaborating with R&D&E. ▪ Held collateral duty providing technical support for the Air Quality and Radiation divisions; built a skills matrix for the Field Service, Technical Support, and Instrument Repair groups.

What they like about Thermo Fisher Scientific Corp.:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

Product design, product engineering, product management, environmental products, environmental services, service development, project management, project planning, project launch, product launch, customer relationship management, client relations, agency liaison, government liaison, budget management, cost reduction, expense reduction, expense avoidance, process analysis, workflow analysis, process design, process redesign, workflow redesign, operations management, recruiting, hiring, interviewing, staffing, team building, training, training curriculum, coaching, mentoring, Chemistry, Chemical Engineer, Service engineer, Applications Engineer

Skills

Analytical Approach to Problems, Machine Repair And Maintenance, Project Management, Six Sigma, Software Implementation, Chemical Engineering

These are some of the questions we asked our climbers about their experiences with Thermo Fisher Scientific Corp.: