Ricoh Corporation/Lanier Worldwide Work Values

Daily Duties at Ricoh Corporation/Lanier Worldwide:

• Business/Technical analyst on project to implement new Oracle 11i CRM Field Service Management system for all Ricoh US subsidiaries. • Developed and managed IT projects for Lanier’s field service division. Implemented a wireless field service dispatch delivery platform based on a RIM Blackberry. Responsible for gathering requirements, designing application, managing software development and training/rollout of application to 1000 field technicians. This resulted in field technician labor savings of $500K/year. • Responsible for all IT support functions for Lanier’s field service division. This included managing a field service dispatch application for a 200 person call center. Also managed IT support for the first and second level help desk for external customers and Lanier field engineers. Assisted the call center director in implementing best practices for call center operation. • Managed IT support for Lanier’s internal financial and customer service applications including A/R, HR/Payroll, A/P, and G/L. Responsibilities included maintaining current production applications/data, and making any required application enhancements. Worked closely with business management to define requirements and design solutions. • Managed successful implementation of a new expert system software solution to replace second level help desk support for Lanier’s field engineers.

What they like about Ricoh Corporation/Lanier Worldwide:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Project Management, Business Analyst, CRM, Service Desk, Wireless

Skills

Project Management, Business Analysis, MS Office, CRM, Help Desk Level 1 and 2

These are some of the questions we asked our climbers about their experiences with Ricoh Corporation/Lanier Worldwide: