American Wireless Work Values

Daily Duties at American Wireless:

Responsible for leading and managing a team of Inside Sales and Customer Service Reps to resolve all customer issues, concerns, and complaints without higher-level intervention. Monitored calls and coached employees on opportunities for improvement. Met with the team weekly to set goals and assess progress to maintain an extremely high level of customer satisfaction. Implemented strategies to earn new clients and prepared custom proposals and training for Outside Reps for national accounts; all while, creating and modifying department policies and procedures. Managed availability of Inside Sales and Customer Service Reps on real-time basis to meet defined performance targets and to ensure our customer’s needs were met and exceeded. Identified opportunities for each of Inside Sales and Customer Service Reps to deliver a satisfying buying experience for every customer on every interaction. Coordinated the hiring of new team members and trained current and new employees on policies, procedures, consultative selling techniques, up selling, and new product roll-outs.

What they like about American Wireless:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Trainer, Performance Management, Sales, Instructional Designer, Customer Service, Technical Solutions

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , sales, Quality Assurance

These are some of the questions we asked our climbers about their experiences with American Wireless: