Plant Cml Work Values

Daily Duties at Plant Cml:

Provide customers with direct and tier 2 technical assistance concerning operation, installation, maintenance/service of nation-wide 911/Emergency Communications equipment: Troubleshoot LAN/WAN networks, telephony systems, servers, modems, workstations, fax, printers, networking equipment. Evaluate failures by contacting customers, gathering information, recording all incoming calls and updating technical support database. Assist with submission of statistics analysis information to management and create methods for improving customer support. Key Contributions:  Responsible for providing support for 911 centers (PSAPs) across the United States and abroad by phone and remote access, including Police and Fire Departments, Military Bases, Government Facilities, Airports, and Universities.  Provided second level technical support to technicians from Verizon, SBC, Qwest, and Motorola, Also Plant CML Field Engineers to resolve complex end user problems, troubleshoot LAN/Wan issues, and system install issues from software to hardware including PBX, POTS Lines, Centrex, PRI, and SIP technologies.  Part of a regular on-call support rotation of approximately 7-10 days per month.  Assisted with comprehensive Solutions frequently encountered problems with descriptions, troubleshooting steps, and case references.  Coordination of parts repair and shipments under the Plant CML support model.  Initialization and Programming of a number of servers, workstations, and Vesta Pallas systems.  Completed PlantCML training courses: Vesta Pallas, Hands on experience in All 911 Plant CML Equipment and software  Additional duties included: Department RMAs, ISO Audits

What they like about Plant Cml:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

VOIP, Network Engineer, Nortel, E911 Engineer, Remote Technician, Network Administartor

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , LAN/WAN Technology, Vesta Pallas, Magic, Aurora, Nortel, VOIP, All Windows Programs, MS DOS, Active Directory, Call Logging and Help Desk Software, VPN and Remote Networking, SQL Server

These are some of the questions we asked our climbers about their experiences with Plant Cml: