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Mci /Verizon Work Values
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Daily Duties at Mci /Verizon:
Promoted to consolidate, streamline and improve services of the regional operations center responsible for the delivery of transport switched services for customers in a ten state region. Budget of $5.4M. Leadership responsibility for 200+ employees. • Managed integration of operations support for three companies post-acquisition (MCI, MCI Metro, MFS) • Improved revenue attainment and customer satisfaction by reducing service delivery intervals from 10 days to 2.5 days • Developed best case practice for accepting T1/DS3 services from suppliers and partnered with peers to replicate nationally • Implemented process to improve quality of work orders, improving productivity of technicians by more than 25% Other roles in sales, finance, planning, operations, quality.
What they like about Mci /Verizon:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Tags
CRM, Loyalty, Field operations, Analytics, Installation and Repair, high performance team, account management, Product Management, Marketing, Client presentations, Vision, Mission, Strategy, Cross functional team management
Skills
Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Quantitative and analytical experience, Proactive problem solving, Excellent public speaker, High impact partnerships, Change leadership, High tech environments, Hire, retain, mentor, Services, customer support, supply chain, logistics, Tangible strategies and plans in fast changing, ambiguous environment, CRM software, Software as a service
Information about Mci /Verizon
Company Rank: Not Available
Average length of employment : 14 years
Average salary of employees: $170,000
These are some of the questions we asked our climbers about their experiences with Mci /Verizon:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Mci /Verizon had these interests:
| Magazines | |
|---|---|
Harvard Business Review |
Thought leadership magazine |
| Strategy & Business |
Thought leadership |
| Economist |
world news and thought leadership |
| Websites | |
| Customer contact Council http://www.customercontactcouncil.com |
best practices |
