Motorola Work Values

Daily Duties at Motorola:

Improved post sale support (repair, replace, and reverse logistics services) for major wireless carriers in North America, a critical element of the Motorola value proposition. Budget responsibility of ~$400M. • Revamped operational product repair processes behind two carriers, resulting in improved scorecard ratings (to “B”) • Collaborated with sales to realigned customer facing personnel, resulting in improved carrier relationships • Refocused team to address controllable issues (repair cost and cycle time), and realigned elements with sales and supply chain • Provided insight necessary to spur investment in new quality support team

What they like about Motorola:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

CRM, Loyalty, Field operations, Analytics, Installation and Repair, high performance team, account management, Product Management, Marketing, Client presentations, Vision, Mission, Strategy, Cross functional team management

Skills

Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Quantitative and analytical experience, Proactive problem solving, Excellent public speaker, High impact partnerships, Change leadership, High tech environments, Hire, retain, mentor, Services, customer support, supply chain, logistics, Tangible strategies and plans in fast changing, ambiguous environment, CRM software, Software as a service

These are some of the questions we asked our climbers about their experiences with Motorola: