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Motorola Work Values
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Daily Duties at Motorola:
Improved post sale support (repair, replace, and reverse logistics services) for major wireless carriers in North America, a critical element of the Motorola value proposition. Budget responsibility of ~$400M. • Revamped operational product repair processes behind two carriers, resulting in improved scorecard ratings (to “B”) • Collaborated with sales to realigned customer facing personnel, resulting in improved carrier relationships • Refocused team to address controllable issues (repair cost and cycle time), and realigned elements with sales and supply chain • Provided insight necessary to spur investment in new quality support team
What they like about Motorola:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Tags
CRM, Loyalty, Field operations, Analytics, Installation and Repair, high performance team, account management, Product Management, Marketing, Client presentations, Vision, Mission, Strategy, Cross functional team management
Skills
Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Quantitative and analytical experience, Proactive problem solving, Excellent public speaker, High impact partnerships, Change leadership, High tech environments, Hire, retain, mentor, Services, customer support, supply chain, logistics, Tangible strategies and plans in fast changing, ambiguous environment, CRM software, Software as a service
Information about Motorola
Company Rank: Not Available
Average length of employment : 1 year
Average salary of employees: $170,000
These are some of the questions we asked our climbers about their experiences with Motorola:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Motorola had these interests:
| Magazines | |
|---|---|
Harvard Business Review |
Thought leadership magazine |
| Strategy & Business |
Thought leadership |
| Economist |
world news and thought leadership |
| Websites | |
| Customer contact Council http://www.customercontactcouncil.com |
best practices |
