Ticketmaster, A Usa Networks Company Work Values

Daily Duties at Ticketmaster, A Usa Networks Company:

VICE PRESIDENT, TECHNOLOGY, TICKETMASTER a USA Networks Company (1992 – 1999) Responsible for Global Technology Operations driving over $5 billion in ticketing and merchandise revenue - global company processing 60 million call center calls and 400 million internet and offline customer transactions annually in the US, South America and Europe. • Instrumental in developing and deploying the companies Call Center Operations and Microsoft Solutions B2C internet web site, supporting ticket and merchandising sales including support from 16 global call centers and 4 global data centers scaling the company over 8 years from early stage growth to a billion dollar global success. • Instrumental in scaling the company globally from its infancy stages with 4 call centers to 16 global virtual centers which led to the launch of the largest ticketing and event management services company in the world. • Ownership of a 5-year $17 million Information Technology capital investment business plan to scale operations globally. Focus on call center build out, technology and web apps • Grew IT team from 22 to 300 IT professionals globally, successfully hired and mentored internal and outsourced IT personnel saving well over $1 million in labor annually. • Led the design, testing and deployment of Ticketmaster.com website, custom HOME PAGE UI development and key Microsoft solutions IIS,.NET, ASP.NET, WINDOWS, MSSQL,VISUAL BASIC, HTML and C+ applications supporting user registration, online ticket and merchandise sales. • Deployed global Call Center advanced routing voice & data networks and created a centralized reporting Datawarehouse system improving global visibility into key metrics. Global system supported 4,500 internal users and over 3500 retail ticketing box office and outlet locations balanced over 4 strategic data centers. • Led the deployment of custom Call Center CRM client server sales applications and the construction and technical support of 16 global call center operations. • Led the design and deployment of Call Center CTI and IVR applications improving operational talk time by enabling Screen popping technology of customer information resulting in $2.5 in annual savings. • Improved credit card approval process and reduced fraud by as much as $2 million annually through implementing tighter integration with third party address, phone and credit verification vendors. • Led the design and launch of Call Center up-selling applications for merchandising offers on each customer call and IVR transaction increasing revenues by $50 million annually. • Partnered with Sprint and Local Central Offices and created and enabled enhanced call routing features and system access for all users across the enterprise resulting in $5 million in annual savings through the consolidation of call centers. Enhanced call routing features created new revenue streams to handle specialty ticketing calls from American Express Gold Card, Broadway show events and other branded customers.

What they like about Ticketmaster, A Usa Networks Company:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

CTO, CIO, TECHNOLOGY, IT, ECOMMERCE, INTERNET, WEB, LAMP, LINUX,,APACHE,MYSQL,PHP, SEO, EMAIL, AD, ONLINE, MARKETING, IBM,WEBSPHERE,PORTAL,J2EE,JAVA,XML,AJAX,FLASH, AGILE, WATERFALL, IDE, SOAP, PROJECT MANAGEMENT

Skills

P&L responsibilities, Presentation, Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Ticketmaster, A Usa Networks Company: