Project Leader, Airport Customer Service Performance Measures Work Values

Daily Duties at Project Leader, Airport Customer Service Performance Measures:

I managed development and implementation of Airport Customer Service analysis, reporting, and presentation applications to support all operational and administrative areas within ACS. This required that I perform the duties of a business analyst as well as project leader by facilitating and participating in JAD sessions. I interviewed stakeholders, internal, and external clients and then wrote, compiled, and consolidated functional requirements for major and minor projects. I managed development and implementation of divisional decision support applications to analyze performance of field operations and administrative functions. I tracked corporate and divisional initiatives, provided quality assurance and ensured stakeholder needs were met. I managed development of projects, from analysis to conceptual design to implementation including testing, system acceptance, troubleshooting and pre- and post-implementation measurement. I ensured models and requirements met IT standards and were consistent with closely related development efforts across divisions. I was responsible for coordinating necessary aspects of change management with all stakeholder areas throughout development and implementation of projects. I lead the support of existing systems with problem identification and troubleshooting. I helped create and maintain, for 10 years, Delta’s Airport Customer Service (ACS) Key Performance Indicator (KPI) program. I created the current ACS vice-president’s index scorecard. I implemented and provided the mathematical analysis and support for the KPI program. I mentored over 10 team members and 100s of others and was the last remaining original team member as we transitioned to Delta-Northwest KPI metrics team in 2008. I became the “go to” person for metrics and data support for management, colleagues, and other divisions. I managed development and implementation of ACS’ decision support applications to analyze performance of field operations and administrative functions. I logically modeled databases, performed ETL, built scratch data sources, built relational and OLAP databases, analyzed, and reported on most ACS GO and field reporting projects. I created and maintained the ACS Performance Measures Dashboard which served as the basic metrics communication tool between the field and general offices for seven years. I tracked corporate and divisional initiatives, provided quality assurance and ensured stakeholder needs were met. I mastered all software systems given to me as tools either through their native GUI or programming interfaces. This spectrum ranges from the high-end multi-dimensional OLAP products such as Essbase (modeling, outline and hierarchy building) to mid-level products like BRIO to the low end Microsoft Office products and all communications between the above. (Actual Product versions: Hyperion Essbase 9, Hyperion Intelligence (Brio) 8.3, MS Office 2003.)

What they like about Project Leader, Airport Customer Service Performance Measures:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Business intelligence, Business Analyst, Performance Measures, KPI, Essbase, Brio, Requirements gathering, Software Developer, Atlanta Georgia, Bachelor's Degree, Project Leader, Transportation, Airline, Continuous Improvement, OLAP, Microsoft Excel, VBA, Javascript, Georgia, Science, Engineering, Application development, Problem solver, Time sensitive, analysis, analytics, Reporting, facilitation, Functional requirements, scrum shop, Decision Support, troubleshooting, Change Management, dashboard, Indexed Scorecards, Mentor, Teacher, database modeling, ETL, Initiative tracking, managing chaos, Hyperion, Oracle, operating plan, OSHA, non-linear least squares, Rexx, Human Resources analytics, Microsoft Word, Microsoft Powerpoint, Executive reporting, Executive Presentation, Corporate reporting

Skills

Presentation, Software Implementation, Requirements Analysis & Specification, Leadership , OLAP physical and logical modeling, Metrics

These are some of the questions we asked our climbers about their experiences with Project Leader, Airport Customer Service Performance Measures: