Itw/Zip Pak Work Values

Daily Duties at Itw/Zip Pak:

$6M global manufacturer of industrial packaging machinery serving the flexible packaging industry with six world-class production facilities in the U.S., Australia, England, Japan, Brazil, and The Netherlands. Service Manager Directed all facets of field service operations, including installation/configuration of capital equipment, maintenance, troubleshooting/repair, and training. Traveled extensively (50%) between job sites to diagnose technical issues, assess scope of work, and determine pricing. Supported sales personnel by evaluating customer facilities, recommending upgrades/conversions, and presenting costs/benefits analyses to customers. Managed 11 field service technicians; controlled a $1M annual budget, with oversight for purchasing of supplies and equipment. ·Took over leadership of a dysfunctional service organization and transformed it into a high-performing, collaborative, and results-driven unit with marked gains in revenue, cost, productivity, and profitability. -Grew department revenues 28% by streamlining operations, enhancing efficiency, and leading staff to produce at maximum capacity, creating opportunity to take on more service work. -Cut expenses 22% by revamping scheduling processes to improve resource/manpower allocation and instituting tighter spending restrictions for travel and related controllable expenses. -Curbed warranty costs 32% by leveraging extensive industry experience to rapidly recognize and diagnose issues, as well as deploy the appropriate technical resources and personnel. -Influenced a shift in staff thinking, effectively replacing prior attitudes of apathy and lackadaisicalness into an overall mindset focused on ramping up productivity and delivering solid results. ·Developed company’s first-ever formal customer-training program—tailored to needs—not only establishing a new revenue stream but providing significantly enhanced value to customer base. ·Singlehandedly led development of the “Slider” program for integration with thermoform systems, creating a new application for the company’s flagship product that added $38M in new revenues over three years.

What they like about Itw/Zip Pak:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Maintenance Manager, Customer Service Manager, Packaging Machinery, Manufacturing, Maintenance/Repair, Food Processing

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Operations Improvement, End-User/Customer Training, Equipment Testing , PLC Programming, Troubleshooting

These are some of the questions we asked our climbers about their experiences with Itw/Zip Pak: