Telecorp (At&T) Work Values

Daily Duties at Telecorp (At&T):

Assisted setting up new call-center supporting company's goal and objectives. Worked with vendors such as AT&T, MCI, Bellsouth and Lucent Technology to ensure a consistent flow of calls without interruption Audited operational controls and procedures; documented their effectiveness constantly and developed audit summaries and recommendations. Kept management informed of improvements and critical issues. Gathered and compiled data. Created reports related to (total calls per agent, time spent on calls, calls abandoned, trends, etc.) Facilitated training of new hires. Managed the process of forecasting, scheduling and operations within workforce management; monitored call flow periodically.

What they like about Telecorp (At&T):

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Contact Representative, Operations Analyst, Call Center, Telemarketing Management, Telecommunications, Faculty Mentor, Student Mentor, Memphis TN, Master's Degree, Bachelor's Degree

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Telecorp (At&T):