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Hsbc Card & Retail Services Work Values
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Daily Duties at Hsbc Card & Retail Services:
Managed 6 direct and 85 indirect reports as one of 5 Senior Managers for a 200+ employee site. Oversaw 3 Service Plus Teams evaluated on sales performance, average call handling time, and after call work time. Also managed the regulatory- and compliance-driven Quality Assurance Team, the Spanish-speaking Language Preference Unit, and the Operations Resource Specialist Team of 4 subject matter experts. Directed the Management Information Systems Team to monitor call volume and produce reports for forecasting and workforce scheduling, as well as performance measurement statistics. Continually lead employees to outperform all other teams in quality, sales, and production. Worked with HR to address performance and behavior problems including recommending corrective actions and termination, approving hiring decisions, and reviewing salary adjustments. Organized the peer coaching program, selecting high-performing customer service agents to mentor others who needed help.
What they like about Hsbc Card & Retail Services:
Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.
Tags
Six Sigma , New Business Development, Diversity, Quality & Performance Measurement , Project Management , Recruiting & Hiring
Skills
Project Management , Continuous Process Improvement , Employee Satisfaction & Retention, Quality & Performance Measurement , Regulatory Compliance , Creative Problem Solving, Return on Investment (ROI) , Employee Incentive Programs , New Business Development, Team Building , Trend Analysis , Six Sigma , Diversity, Recruiting & Hiring
Information about Hsbc Card & Retail Services
Company Rank: Not Available
Average length of employment : 8 years
Average salary of employees: $32,000
These are some of the questions we asked our climbers about their experiences with Hsbc Card & Retail Services:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
