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Hsbc Card & Retail Services Work Values
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Daily Duties at Hsbc Card & Retail Services:
Managed 6 direct and 85 indirect reports as one of 5 Senior Managers for a 200+ employee site. Oversaw 3 Service Plus Teams evaluated on sales performance, average call handling time, and after call work time. Also managed the regulatory- and compliance-driven Quality Assurance Team, the Spanish-speaking Language Preference Unit, and the Operations Resource Specialist Team of 4 subject matter experts. Directed the Management Information Systems Team to monitor call volume and produce reports for forecasting and workforce scheduling, as well as performance measurement statistics. Continually lead employees to outperform all other teams in quality, sales, and production. Worked with HR to address performance and behavior problems including recommending corrective actions and termination, approving hiring decisions, and reviewing salary adjustments. Organized the peer coaching program, selecting high-performing customer service agents to mentor others who needed help.
What they like about Hsbc Card & Retail Services:
You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.
Tags
Six Sigma , New Business Development, Diversity, Quality & Performance Measurement , Project Management , Recruiting & Hiring
Skills
Project Management , Continuous Process Improvement , Employee Satisfaction & Retention, Quality & Performance Measurement , Regulatory Compliance , Creative Problem Solving, Return on Investment (ROI) , Employee Incentive Programs , New Business Development, Team Building , Trend Analysis , Six Sigma , Diversity, Recruiting & Hiring
Information about Hsbc Card & Retail Services
Company Rank: Not Available
Average length of employment : 8 years
Average salary of employees: $32,000
These are some of the questions we asked our climbers about their experiences with Hsbc Card & Retail Services:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
