Interested in finding more jobs in Jacksonville, FL? Click Here to create a Climber profile today!
Hsbc Card & Retail Services Work Values
Interested in finding out if you are the type of person this company is looking for? Create an account and take our patented DNA assessment now to see how you compare.
Daily Duties at Hsbc Card & Retail Services:
Managed 6 direct and 85 indirect reports as one of 5 Senior Managers for a 200+ employee site. Oversaw 3 Service Plus Teams evaluated on sales performance, average call handling time, and after call work time. Also managed the regulatory- and compliance-driven Quality Assurance Team, the Spanish-speaking Language Preference Unit, and the Operations Resource Specialist Team of 4 subject matter experts. Directed the Management Information Systems Team to monitor call volume and produce reports for forecasting and workforce scheduling, as well as performance measurement statistics. Continually lead employees to outperform all other teams in quality, sales, and production. Worked with HR to address performance and behavior problems including recommending corrective actions and termination, approving hiring decisions, and reviewing salary adjustments. Organized the peer coaching program, selecting high-performing customer service agents to mentor others who needed help.
What they like about Hsbc Card & Retail Services:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Tags
Six Sigma , New Business Development, Diversity, Quality & Performance Measurement , Project Management , Recruiting & Hiring
Skills
Project Management , Continuous Process Improvement , Employee Satisfaction & Retention, Quality & Performance Measurement , Regulatory Compliance , Creative Problem Solving, Return on Investment (ROI) , Employee Incentive Programs , New Business Development, Team Building , Trend Analysis , Six Sigma , Diversity, Recruiting & Hiring
Information about Hsbc Card & Retail Services
Company Rank: Not Available
Average length of employment : 8 years
Average salary of employees: $32,000
These are some of the questions we asked our climbers about their experiences with Hsbc Card & Retail Services:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
|
| Were you recognized for meeting or exceeding expectations? | 0.0 |
|
| Did you feel like your personal contribution was important? | 0.0 |
|
| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
