Key Span Energy (National Grid, Usa) Work Values

Daily Duties at Key Span Energy (National Grid, Usa):

• Managed the day-to-day operations of a satellite customer office and the meter reading field office. • Project Management developing efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions. • Decreased office expenditures 15% by implementing needed controls on stock/supplies and standardizing ordering procedures. • Manage meter reading system and personnel movement including scheduling overtime. • Analyzed field personnel work reports o Followed-up analysis with field visits. • Maintained scheduling and absence control on 35.5 F.T.E. • Created, analyzed, and maintained daily, weekly, monthly and yearly productivity reports and graphs for individual employees, internal and external departments and offices. • Project Manager on program to automate work processes increasing productivity, effectiveness, and efficiency. o Created reports and analysis measuring accomplishments of project. • Manage monthly reporting for Sarbanes-Oxley Internal Audit procedures • Managed Cashier and Head Teller activities amounting to an average of deposits of $500,000 per week. • Coached and mentored both 30 field and 5.5 clerical personnel. o Trained entry-level new hires on technical and physical aspects of position. o Established mentor program assigning seasoned employees to new hires. o Reviewed and evaluated new hire productivity at 30 day, 60 day, 90 day, and then 6 month intervals o Created reports highlighting employees’ strengths and weaknesses o Mentored, encouraged and promoted internal advancement of employee • Project Manager implementing programs creating incentives for improved productivity. • Established incentive programming allowing employees to be proactive in corporate core competencies. • Maintenance, repair and operations of a fleet of 20 vehicles • Counseled and administered discipline to employees abiding by corporate policy and contractional requirements. • Reassigned office clerical staff in order to have clerical duties completed in a more efficient and traceable manner, which has reduce work backlog and decreased customer wait time by 50%. • Lowered the absence ratio by 30% conducting individual meetings with Roslyn personnel dealing with the company prevalent absence problem including: o Coached employees regarding corporate absence policy o Issued verbal and written reprimands for excessive absence o Supported Union contractual regulations while administering effective disciplines. • Worked together with customers/clients on a one-to-one basis improving core competency of customer satisfaction. • Coordinated in-person visits to customers in field to reassure them that their problems are being solved. • Implemented a program of monthly and bi-monthly staff/safety meetings. • Increased employee awareness of corporate goals and personal incentives concerning safety and organizational goals. • Established guidelines for field personnel to be proactive in their own productivity therefore encouraged employees to participate in the development of new ideas and solicit feedback. • Established different incentive programs to keep up morale and eliminating the problem of a program becoming “stale”. • Managed and trained new management personnel o Educated new management personnel on the most efficient and effective workflows for the position o Encouraged feedback • Assigned a field employee as safety captain, a peer of the staff, to address the safety initiatives and requirements These were the daily tasks required in my last position in the organization. Over a 20 year period I was promoted consistently to achieve this position.

What they like about Key Span Energy (National Grid, Usa):

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Project Management, Employee/Labor Relations, Customer Service, Database Administration, Recruitment and Mentoring, Expert in Word, Excel, PowerPoint, and Access

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Union/Contract Negotiations, Employee/Labor Relations, Analytics, Manage multiple high priority assignments, Office Management, Database Administration, Document Preparation

These are some of the questions we asked our climbers about their experiences with Key Span Energy (National Grid, Usa):