Paymentech Work Values

Daily Duties at Paymentech :

Workforce management- Examined and monitored call volume of two multi-skilled sites, employed immediate resolutions achieving ideal service levels, optimized employee schedules, and mitigated coverage deficits. Quickly mastered core responsibilities, assuming supervisory reporting responsibilities within three months of hire date. Highlights: *Produced site performance reports for the Director. Detailed variations between actual and forecasted events; uncovered factors causing deviations from estimate, improving forecasts. *Compiled productivity reports, presented cost analysis of performance improvement strategies. *Developed daily status newsletters to operations; devised strategies, increasing productivity during high call volume. *Initiated new associate vacation process enhancing employee morale while sustaining service level agreements.

What they like about Paymentech :

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Project Management, Decision Science, Applied Behavioral Science, Employee Relations, Process Improvement, Risk Assessment

Skills

Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Software Implementation, Requirements Analysis & Specification, Risk Management, Process Improvement, Project Management

These are some of the questions we asked our climbers about their experiences with Paymentech :