Sprint Work Values

Daily Duties at Sprint:

• Provided software installation and troubleshooting support, provided software support in using software tools and one-on-one training when necessary. • Ensured customer dedicated account systems are running at peak performance, including prompt troubleshooting and resolution of issues, and proactively analyzing systems to prevent downtimes. • Carry out technical evaluations of hardware and software and documented reports of the results • Developed documentation to support the use of hardware, software, and telecommunication products. • Worked independently or as a member of a team in a variety of roles from providing assistance to assuming task leadership. • Created the procedures required to manage an 800+ server network including Operating System management, testing, validation and implementation. • Administered over 400 Windows 2000 servers located in Sprint Data Centers across the country via Terminal Services Remotely. • Used IIS to administer ftp sites and web pages. • Supported Microsoft SQL 2000 Server • Troubleshoot and fix problems with Exchange 2000, Citrix 1.8, Citrix XP and Microsoft SQL 2000 • Troubleshoot network issues to pinpoint problems with communication to and from Windows 2000 servers • Worked tickets in a Remedy ticketing system. • Performed routine maintenance of all servers • Performed change request at request to customer • Supported and Implemented Active Directory for Windows 2000 Advance and Datacenter server • Migrated Windows NT 4.0 Directory Services to Windows 2000 Active Directory • Installed and maintained Mcafee Antivirus Corporate edition for Servers and Clients. • Administered 100 plus Dell and Compaq servers with Windows 2000 Server and Citrix Metaframe 1.8, Responsible for account creation, server integration, troubleshooting and maintenance • Diagnosed network problems involving protocols, proxy servers, and connectivity issues with Netcool. • Troubleshoot server, routers and switch problems with HP Openview and Tivoli. • Responsible for remote control desktop support and backup using Legato software • Performed as Single point of contact for Implementation Decisions • Performed Conference calls with several fix agents to resolve severity 1 and severity 2 ticket issues • Trained analyst in the operation of the REM package, which includes Vantive, and Bessy • Trained analyst on the use of Microsoft TechNet • Operated at third level support in Remote Operations Center • Configured VPN remote access for all Windows 2000 Server Configured Windows NT Terminal Server

What they like about Sprint:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Horizon Patient Folder, Microsoft SQL Server, Windows Server 2000- 2003, Windows XP, Vista and 7, VMWare, Implementation, Technical Project Manager, Implementation Engineer

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Software Implementation, Requirements Analysis & Specification, Leadership , Server Support, Desktop Support, Project Manager

These are some of the questions we asked our climbers about their experiences with Sprint: