Dell, Inc. Work Values

Daily Duties at Dell, Inc.:

CCO • Informed Manager and technicians of schedule adherence violations across multiple sites/states. • Able to instantly determine queue personnel needs during times of heavy call volume. • Worked on assignments that require judgment based on working knowledge of policies, practices and procedures. • Schedule team meetings and other off the phone activities. • Member of a cross-functional team to ensure forecasting, scheduling, productivity efficiencies. Monitored and reported schedule and productivity goals. • Identified potential routing issues and work with GCCO and scheduling to ensure issues were resolved in a timely manner and staffing is adjusted to ensure we meet customer needs. • Conducted end to end analysis of processes to drive “Best In Class” efficiency and performance in each functional area. • Provided support for processes that impact Global, Regional, Site or Departmental goals. • Modified operational tools for easier job operations and shared them with peers. • Created, developed and maintained training material for tasks performed. • Participated in and/or lead team meetings. Special Projects/Operations Specialist in Project Management • Audited, reported and documented server data. • Handled special projects for process improvement. • Scheduled and executed tech floor moves. • Coordinated scheduling of Training and Over Time for tech support (DOC and XPS). • Created and implemented Excel spread sheets reducing processing time 25%. Tech Support/Satisfaction Guarantee Queue • Assisted phone customers by diagnosing problems and providing resolutions. • Ensured quality support environment and to obtain maximum customer based satisfaction. • Provided support to domestic and international customers for saving or reselling service contacts. • Mentored several new hires.

What they like about Dell, Inc.:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

MS Office, Training, Coaching, Data Analysis, Project Management, Customer Service/Care, Manage, Monitor, Audit, Coordinate, Scheduling, Report, Analyze, Forecasting, Process Improvement, Nashville Area, Call Auditing, Performance Reviews, CCO, Operations Specialist, Special Projects, General Manager, Operations Analyst, Production Control Specialist, Production and Planning Control Analyst, Operations Manager, Tracked, Performance improvements, Quality control, Support, Monitored

Skills

Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Training / Coaching, �Data Analysis / Research, Project Management, Customer Service/Care, Audited calls, Scheduling, Forecasting, Hired/Fired staff, Troubleshooting, Created and produced reports, charts and graphs, Customer service/care

These are some of the questions we asked our climbers about their experiences with Dell, Inc.: