Diamond Management & Technology Consultants Work Values

Daily Duties at Diamond Management & Technology Consultants:

Diamond, formerly DiamondCluster, is a mid-sized organization with $150M in 2009 revenues. It specializes in leveraging information and technology to solve strategic and operational business problems for Fortune 500. Pfizer New York, NY • Successfully designed and launched the analytics platform for the industry’s largest Closed Loop Marketing initiative, allowing the organization to measure ROI and effectiveness of their digital content messaging • Eliminated $1.5M of annual operational expenses by designing and building a digital content tagging solution that optimized and automated existing, resource-intensive processes • Functioned as primary coordinator and Analytic Content Metadata “Subject Matter Expert” to Training Staff and Digital Agency vendors PayPal San Jose, CA • Led a project team in constructing a data-intensive system dynamics simulation to quantify its merchants’ network effects to complement the organizations’ more statistically-focused analytic efforts • Forecasted the true value of different merchant segments to the company’s Payment ecosystem, allowing them to fine tune their merchant acquisition strategy The American Medical Association Chicago, IL • Spearheaded brainstorming of Web Metrics strategy for the various digital content groups of the AMA, and the subsequent formulation of web analytics requirements • Took over a stalled change management effort to increase different departments’ usage of data and metrics and successfully incorporated data-driven strategies into their web strategies • Successfully designed and operationalized the web analytics service offerings for the Market Research group Provincial Government of Gauteng, Cisco and Blue IQ Investments Pretoria, South Africa Gauteng Province holds 30% of the South African GDP and includes the cities of Johannesburg and Pretoria. Blue IQ, the infrastructure investment arm of Gauteng province, engaged us to formulate a strategy to roll out a provincial broadband infrastructure and stimulate adoption of internet services for social inclusion and economic development, in line with their goals from the World Summit on the Information Society • Led analytics team in dissecting a countrywide survey, statistically clustering responses to create citizen segments and identifying segment-specific opportunities around broadband-enabled services • Leveraged market research data to build a case that persuaded government to invest in interactive television technology that provided low-income groups access to public content and services • Leveraged focus groups and primary research to create a go-to-market strategy to increase adoption of broadband among low-income groups by subsidized bundle offerings of connectivity, device and training • Advised Provincial Government on investments in content delivery networks to lower broadband costs and in incentives to stimulate development of a rich media local web content market. • Obtained board approval for a 5-year $4B network infrastructure by writing and presenting a comprehensive business plan, leveraging census and geographic data to support a robust revenue and cost model Motorola Schaumburg, IL • Drove client to invest in a Fast Pass initiative for their Call Center by building a Monte Carlo simulation and analyzing the reduction in call center staff and consequent improvement in customer wait times • Averted the risk of a $100M Supply Chain shortfall by rescuing a failing initiative through effective project management of their executive supply chain dashboard program American Express Phoenix, AZ • Designed and operationalized dashboards to track the company’s program office progress and alignment with long-term Capability Maturity Measurement Integration (CMMI) goals Other Work with Diamond • Member of the Steering Committee to leverage Diamond’s Primary Research efforts, Claritas segmentation data and Agent-Based modeling to provide airline industry clients with the ability to forecast the impact of their decisions on media messaging on customer adoption and brand affiliation • Authored a white paper leveraging market research and our firm’s knowledge of carrier economics to help media & entertainment plan a prioritized portfolio of innovative mobile video, news, music and game services

What they like about Diamond Management & Technology Consultants:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

analytics, business simulation, financial modeling, market research, business intelligence, digital media, product management, digital marketing, database

Skills

• Market Research, Segmentation, Predictive Modeling and Statistical Analyses, • Solution and Process Architecture for Closed Loop Marketing Initiatives, • Business Intelligence, Web Analytics and Dashboard Design, • System Dynamics, Agent Based Modeling and Monte Carlo Simulations, • Financial Modeling and Strategy Development for Software, Internet and Telecom Industries, • Telecom, Media and Internet Infrastructure Technologies, Services and Markets, • Excel Visual Basic, SAS, UML, AnyLogic, Java, C and Oracle SQL

These are some of the questions we asked our climbers about their experiences with Diamond Management & Technology Consultants: