Cdw Advanced Technology Services Work Values

Daily Duties at Cdw Advanced Technology Services:

• Data and Voice Maintenance. Assisted a large Madison, WI based hospital with remediation work of their Unified Communications environment. Also held responsibility for the day to day upkeep of their voice and data infrastructure as well as upgrades and testing of new systems. Performed day to day moves, adds and changes to client’s CallManager 4.1.2, Unity 5.0 and UCCX environment. Worked closely with present IT staff and end users to handle internal voice issues. Answered user migration questions to assist in transition process. • Data and IP Telephony systems refresh. Provided assistance with phone discovery and documentation of large hospital client based in Indianapolis. Interviewed several hospital staff members for initial call flow discovery of their old PBX phone system. Staged and tested new Cisco 7941 IP phones. • VPN Remote site and Unified Communications systems support. Provided daily Staff Aug support for Unified Communications system of a 535-site international enterprise customer company based in Cincinnati, OH managing their data and voice infrastructure. Executed moves, adds, changes and high system level changes to client’s CallManager 6.1.2 and Unity 5.0 Unified Communications environment. Provided knowledge transfer to onsite IT department personnel on Cisco administration tasks. Troubleshot and corrected periodic issues with various data and telephony devices and worked to ensure that the root cause of those issues were understood and addressed. Also performed daily troubleshooting of many of the customer’s site to site VPN remote site connections and helped resolve issues to ensure remote sites were running on their primary connection. • Implementation of new Unified Communications solution. Provided assistance in the implementation, configuration and validation of the Cisco Unified Communications solution for a Call Center based customer. Transitioned the client from a Mitel PBX system to the new CallManager 7.1.2 system with a two node cluster, Cisco Unity Connection 7.0 with 24 ports and voicemail functionality for up to 120 users. Configured 35 7965 IP phones and 2 Cisco 2821 gateways. Helped collect information to configure UC Contact Center Express for 24 agents. Configured Cisco Unified Presence on a Cisco MCS 7825 server for 85 Cisco Unified Personal Clients. Installed, configured and tested the Cisco data and voice hardware. Created end user and admin documentation and helped resolve issues that arose following the upgrade. Provided end user training and first day of support for new changes made. • Hardware and network integration. Assisted large local bank in the southern Ohio area with acquisition of a new bank and transitioning their IT resources onto the client’s network. Handled installation of Cisco routers, switches, APs, UPS and Ethernet cables and cable management into designated rack space in new client bank locations. Handled upgrades of IOS images and configuration on routers and switches and patching of new servers. Assisted with transition from an old PBX system to the new CallManager 6.1.2 system. Worked closely with ISP technicians over the phone to ensure successful completion of circuits being turned up and correct DID numbers being ported over to new branch location. Provided documentation and end user training on new Cisco 7941 phones and voicemail training. Provided assistance for Senior Engineers in testing hardware and software for bugs in test lab environment. • Data and Voice Infrastructure Upgrade. Worked with a large power company updating their voice infrastructure. Worked closely with ISP technicians, client IT and non-IT staff to organize the cutover to new equipment. Also provided first day support to ensure that the cutovers were successful.

What they like about Cdw Advanced Technology Services:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

Cisco, CCNP, CCVP, Call Manager, routers, switches, Network Voice Engineer, Unified Communications Engineer, Detail Oriented, Team Oriented, IPT Engineer, Cisco Voice Engineer, Unity, Unity Connection, VPN, Gateways, VG224s, Network Engineer, Cisco Network Engineer, T1, CCNA, DID, ISP, PBX, Circuits, IP Phone, UC, VoIP, Ports, Unified Communications, VLANs, DialPeers, POTS, switchports, trunks, call handlers, Cincinnati, Columbus, Indianapolis, Charlotte, Raleigh, Austin, Houston, Atlanta, North Carolina, Florida, Tampa Bay, Texas

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , UC Communications installation, UC Communications configuration, UC Communications support, End User Training, Remote VPN troubleshooting

These are some of the questions we asked our climbers about their experiences with Cdw Advanced Technology Services: