Technisource Work Values

Daily Duties at Technisource:

• Assumed leadership of contract retention efforts, addressing performance reports, service improvements, quality, and processes at client service review meetings. • Hired and supervised staff of 22 competent Help Desk Agents and Team Leads in addressing dramatically increased call volume at Booz Allen Hamilton and security issue clean-up with US Navy. • Defined Service Level Agreements (SLAs) and guaranteed client expectations were met or exceeded.

What they like about Technisource:

Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.

Tags

Helpdesk, Change Management, Computer Operations, Project Management, IT Auditor, Sarbanes-Oxley, Business Recovery, Configuration Management, TQM, Root Cause Analysis, Call Center Manager, IT Manager, Operations Manager

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Software Implementation, Requirements Analysis & Specification, Leadership , Total Quality Management, Project Management

These are some of the questions we asked our climbers about their experiences with Technisource: