Hp (@ Philips Work Values

Daily Duties at Hp (@ Philips:

Provided in-house point of contact for analysts: planned, coordinated and assisted in training of analysts and created, tested and updated process documentation and processes for the Service Desk • Filled role of Service Desk Manager his absence . • Directly involved in interviewing and hiring decision and subsequent training of new analysts • Provide phone/remote support of various IT functions for 16,000+ end users, including large remote user base for Philips Electronics North America (Medical, Consumer Electronics, Lighting and Oral Healthcare) and Philips Canada. • Support ranged from basic application support to network, RAS troubleshooting, accounts maintenance, desktop and hardware trouble shooting, network and local printers and PDA’s. • Extensive use and maintenance of Clarify for call tracking and statistical analysis of analyst performance. • Philips Web Monitoring Service: o Live monitoring of Philips Intra/Extranet sites requiring precise, time dependant/business critical decision making. o Assisted in creation and organization of documentation. • Provided focal point of documentation and information for Service Desk by developing an internal web page. • In depth knowledge of Lotus Notes Diamond environment using Lotus Notes v5.0.9a and 6.0.3: o Use of Group and User Management tool to manage users accounts, Remote Access Profiles and administer groups o Installation and configuration of Client, location documents and design issues. o Archiving, Replication, and use of SameTime (collaboration tool embedded in Notes). o Migration issues for Diamond 1.5  2.0 migration and for client migration from 5.0.9a  6.0.3. • Primary Point of Contact for Philips Medical Systems – Andover site 2nd level support. o Respond to 2nd level concerns, manage documentation and implement process changes on the Desk. o Respond to analysts and Desk Manager’s concerns with 2nd level support. • RSA SecurID Tokens – Process Lead. o Developed processes and “product” profile in Clarify o Created process and support documentation for use by Help Desk Analysts o Provided re-training as tools for administration changed • Service Desk desktop technician for PENA CIT and Service Desk systems. • iRas Migration – migration team liaison for Service Desk to Philips Medical Systems. • Service Desk external website development/deployment co-lead • XP Migration of Service Desk systems– Project lead • Service Desk Continuous Improvement Process – Project Lead o Developed survey to assess needs of Desk o Implemented analysis of Survey and developed plan of action to bring about changes on the Desk to improve the Desk’s responsiveness to the End User community and streamline incident resolution. • Directly involved in planning and implementing the termination of helpdesk services for Philips

What they like about Hp (@ Philips:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Windows Administration, Vmware, Citrix, Incident management, server hardware, virtualization

Skills

P&L responsibilities, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Sales Support, Software Implementation, Leadership , VMware, Citrix, Windows server 2003, LAN, TCP/IP, Active Directory, DNS, Firmware, Migrations, Project Management, ITIL, Incident management

These are some of the questions we asked our climbers about their experiences with Hp (@ Philips: