Pride, Sr L Work Values

Daily Duties at Pride, Sr L :

Creation and maintenance of service catalogs for global IT group, pricing and charging schema, accountancy of service usage and charges and ITIL processes for catalogue changes and CMDB updates (both automatic and manually entered). Data Cleansing of CMDB and data analysis. Tasks included: Proactively enhanced eRunbook discovery processes to provide correct information on Data Center hardware. Coordinated with System Administrators in solving eRunbook installation issues, and opening firewalls for server-agent communication. Conceived multiple service charging models to increase overall clarity and ease-of-use. Managed critical projects integrating and storing security needs in CMDB via eRunbook, as well as reconciling CMDB data with real-time eRunbook data. • Creation of service catalogues to include detailed descriptions of services offered by Global Information Services group of Vodafone to Operating Companies (internal subsidiaries of Vodafone). Maintenance of service catalogues as changes occurred. • Development and maintenance of service pricing schema for fiscal year 2007-2008, development of new pricing schema for future operations. • Development of change management process for service catalogues to ensure customer and internal voices will be considered for each change. • Develop, maintain and improve various simulations in MS Excel regarding service usage, customer activities and Vodafone Global activities. • Develop, maintain and improve various VBA macros for MS Excel spreadsheets to normalize, manipulate and organize data, toolsets, and processes used in simulations and charging workbooks. • Prepare presentations for communications to various internal groups and customers explaining current and future activities as well as financial situations and expectations. • Develop, with CMDB personnel, a schema for data extraction from CMDB personnel to ensure correct data has been extracted in correct format for current charging, simulations and planned changes. • As part of pricing schema development, with Finance personnel, develop plans for current and future activities for the improvement of processes, activities and service prices.

What they like about Pride, Sr L :

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

ITIL, Processes, Configuration Management, Systems Management, Solution Architect, BMC Performance Manager, Data Analysis, Team Lead, Software Configuration Management, International, Plano, ITSM, Application Management

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Software Implementation, Requirements Analysis & Specification, Leadership , ITIL, Process Analysis and development, Data Analysis, Software Configuration Management, Configuration Management, Team Building/Leadership, SLA/OLA analysis and development, User Training, Business-Technical Translation, Six Sigma-Green belt, Regulatory Compliance, Solution Architecture, Quality Assurance, Risk Mitigation, Software Design/Development

These are some of the questions we asked our climbers about their experiences with Pride, Sr L :