Fisher Scientific Work Values

Daily Duties at Fisher Scientific:

Directed all aspects of front end supply chain including Customer/Technical/Export Services with Order Entry, Planning, Inventory Management, Warehousing, and Label Production. Managed a staff of twenty five including three Managers and nine CSR’s in addition to the staff of thirteen listed below. • Established a customer centric service department to responsively address customer issues, provide technical support, and generally deliver outstanding customer satisfaction. • Managed the Purchasing Department in addition to present responsibilities during changes in leadership. Established processes and procedures which greatly shortened supplier lead times enhancing manufacturing efficiency. • Published key performance metrics and communicated results both to senior management and the hourly workforce with action plans to address any metric not achieving goal. • Drove continuous improvements and standardization of processes for customer service and planning activities. • Significantly reduced manufacturing and shipping backlogs by $500k. • Established, monitored, and maintained budgets. Supported cost reduction targets. • Assessed staffing needs and helped develop employees professionally. • Documented and resolved customer complaints through root cause analysis in an Excel database. • Collected demand forecasts from Sales/Marketing and discussed at monthly demand review meetings.

What they like about Fisher Scientific:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

Customer Service, Relationship Managment, Supply Chain, Customer Satisfaction, Materials Management, Inventory Management, Relationship Management

Skills

Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Fisher Scientific: