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Caterpillar Financial Services Work Values
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Daily Duties at Caterpillar Financial Services:
• Supervised a staff of 8 to 10 management and non-management employees; by administering, and monitoring workflow volume and quality, and development of staff for future promotional opportunities. • Supervised Contract terminations (average 33,000 per year), contract buyouts, document processing, option financing and filing of UCC’s. • Made recommendations to upper management by properly managing the processing of, reviewing, developing and implementation of process improvements to enhance or modify customer service processes; Processes helped company to win the Malcolm Baldridge, Award in 2003. • Assisted with the development of IVR and Internet customer service marketing plans. • Monitored and managed the day-to-day Customer Business Center customer satisfaction and complaint management process. • Handled all account modifications and booking errors for the Baltimore, Atlanta Global and Marine Regions as well as dispositions of for Global and Marine. • Reviewed, approved and made credit decisions for customers requiring contract adjustments
What they like about Caterpillar Financial Services:
Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.
Tags
Infolease, Six Sigma, Oracle, Strategic Planning, Process Improvement, market research and Analysis, Infolease / Loan IQ
Skills
Information about Caterpillar Financial Services
Company Rank: Not Available
Average length of employment : 3 years
Average salary of employees: $106,000
These are some of the questions we asked our climbers about their experiences with Caterpillar Financial Services:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
