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Verizon Wireless Work Values
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Daily Duties at Verizon Wireless:
-Coached motivated and developed representatives to achieve the ultimate promoter experience when conducting side-by-side observations,providing efficient and timely feedback. -Project Lead to ensure timely completion of bi-monthly reporting on center quality results for the leadership team. -Patnered with the Leadership Team by expressing ideas and information to ensure the quality initiative was communicated through AD Calibrations and Supervisor one on one sessions. -Created and implemented " Above and Beyond" project to increase First Call Resolution for the center, while focusing on specific coachinhy and development for the bottom 20% representatives. UNIVERSAL COORDINATOR-TECH ONE -Assisted internal and external customers in tier two technical support,conducting tier one and two troubleshooting while maintaining an open mind, willing to explore alternative options to ensure First Call Resolution. -Complete understanding and communication complex and technical information clearly and concisely, adjusting language and terminology to the needs of the customer (internal and external) in a professional manner. POINT OF CONTACT/SUPERVISOR & TRANSITION ASSISTANT -Coaching representatives for effcient call handling and sequencing through drawn personal experiences. -Motivated and trainned representatives on situation based performances of Network capabilites. POINT OF CONTACT /EXPERIENCE SUPPORT TEAM -Facilitating M&P refresher trainings to communicate procedure processes, changes and updates. -Provided assistance to customer contact representatives in adapting to changes by demonstrating openness and responding positively to new ideas and changes.
What they like about Verizon Wireless:
You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.
Information about Verizon Wireless
Company Rank: Not Available
Average length of employment : 7 years
Average salary of employees: $37,000
These are some of the questions we asked our climbers about their experiences with Verizon Wireless:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Verizon Wireless had these interests:
| Websites | |
|---|---|
| CNN http://CNN.COM |
The lastest news updates from around the world |
