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Verizon Wireless Work Values
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Daily Duties at Verizon Wireless:
-Coached motivated and developed representatives to achieve the ultimate promoter experience when conducting side-by-side observations,providing efficient and timely feedback. -Project Lead to ensure timely completion of bi-monthly reporting on center quality results for the leadership team. -Patnered with the Leadership Team by expressing ideas and information to ensure the quality initiative was communicated through AD Calibrations and Supervisor one on one sessions. -Created and implemented " Above and Beyond" project to increase First Call Resolution for the center, while focusing on specific coachinhy and development for the bottom 20% representatives. UNIVERSAL COORDINATOR-TECH ONE -Assisted internal and external customers in tier two technical support,conducting tier one and two troubleshooting while maintaining an open mind, willing to explore alternative options to ensure First Call Resolution. -Complete understanding and communication complex and technical information clearly and concisely, adjusting language and terminology to the needs of the customer (internal and external) in a professional manner. POINT OF CONTACT/SUPERVISOR & TRANSITION ASSISTANT -Coaching representatives for effcient call handling and sequencing through drawn personal experiences. -Motivated and trainned representatives on situation based performances of Network capabilites. POINT OF CONTACT /EXPERIENCE SUPPORT TEAM -Facilitating M&P refresher trainings to communicate procedure processes, changes and updates. -Provided assistance to customer contact representatives in adapting to changes by demonstrating openness and responding positively to new ideas and changes.
What they like about Verizon Wireless:
Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.
Information about Verizon Wireless
Company Rank: Not Available
Average length of employment : 7 years
Average salary of employees: $37,000
These are some of the questions we asked our climbers about their experiences with Verizon Wireless:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Verizon Wireless had these interests:
| Websites | |
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| CNN http://CNN.COM |
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