Capital One Work Values

Daily Duties at Capital One:

Inbound Call Center- Managed off phone time exceptions for Hispanic Line of Business, planned team meetings, and reconciled team adherence reports. Measured associate performance for 1,000-person call center comprised of three divergent disciplines. Coached associates to achieve balance in primary key performance indicators through side-by-side meetings, monitoring recorded calls, and devising reference tools. Promoted in first year of employment. Highlights: * Effectively utilized negotiation strategies to reduce unplanned absenteeism. Worked closely with Human Resources ensuring compliance with state and corporate regulations. * Devised and budgeted team building events improving team cohesiveness and promoting professional relationships. * Trained new hires in quality policies. Supervised and developed new hires following completion of classroom training. * Appointed by manager to guide tenured peers in site-wide training of new quality assurance process. * Designed a process reference tool for new quality procedures. Variation employed site-wide, reducing process implementation time and mitigating operational errors. *Instructed management in reviewing, evaluating, and coaching quality assurance principles.

What they like about Capital One:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Project Management, Decision Science, Applied Behavioral Science, Employee Relations, Process Improvement, Risk Assessment

Skills

Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Software Implementation, Requirements Analysis & Specification, Risk Management, Process Improvement, Project Management

These are some of the questions we asked our climbers about their experiences with Capital One: