Citicard Work Values

Daily Duties at Citicard:

Telephone Command Center (TCC) - Observed call volume, initiated solutions to varying call volumes. Updated team count files, presented forecasts to management, assisted senior management in planning holiday coverage and departmental changes, compiled reports and delivered performance metrics in daily management meeting. Highlights: * Governed the schedule change process for Tampa site; assisted forecasting and scheduling department, published schedule bids, aligned teams, and tracked site capacity. * Administered available schedules to Human Resources. * Trained new hires in schedule, vacation, and time-off processes; influenced positive relationships between employees and the Telephone Command Center. * Entrusted to instruct peers in the production of Management Information System Reports.

What they like about Citicard:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

Project Management, Decision Science, Applied Behavioral Science, Employee Relations, Process Improvement, Risk Assessment

Skills

Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Software Implementation, Requirements Analysis & Specification, Risk Management, Process Improvement, Project Management

These are some of the questions we asked our climbers about their experiences with Citicard: