7 Eleven Work Values

Daily Duties at 7 Eleven:

Randy R. Helfer, CFM 33327 Gagewood Court Grayslake, IL 60030 847.367-9187 • 224.639.0787 (cell) RHelfe729@aol.com PROFESSIONAL SUMMARY Highly accomplished, innovative operations manager with a passion for excellence and financial results through successful strategic planning and execution. Multi-unit management experience providing proven leadership with responsibility for P&L, staffing, physical asset management, contract negotiations and budgeting in both operations and facility management. Areas of Expertise • Supervision • Communication • Project Management • Strategic Planning • Multi-tasking/Problem Solving • Practical Execution • Mentoring • Customer Relations Management PROFESSIONAL EXPERIENCE 7-Eleven Stores, Lombard, Illinois, 1982-2009 World's largest operator and franchisor of convenience stores DIVISION FACILITY MANAGER, 1994-2009 Led a staff of area facility managers to manage all maintenance and capital projects in 700 stores. Developed and managed a $9 million annual expense budget and $10 million annual capital budget for equipment, land, and building improvements. Reported to the national director of facilities. • Achieved budget expectations 15 consecutive years; • In the past two years, reduced maintenance contract costs and hourly rates by 10 percent through contract negotiations and vendor replacements. • Reduced service calls on revenue-generating store equipment by over 12 percent. • Executed energy saving initiatives such as LED lighting, light sensors, slow flow plumbing fixtures and improved equipment efficiency resulting in a 10 percent reduction in utilities in 2008-2009. • Led company weekly with 99.5 percent average up time on store revenue-generating equipment. • Collaborated with various departments within the company to complete on average 100 store remodels annually; participated as an integral part of transition team that converted the acquisition of 185 White Hen stores to 7-Eleven stores. • Mentored newly hired division facility managers across the country. • Developed a gasoline preventative maintenance program adapted by the company to reduce service calls by 15 percent, resulting in cost savings and less down time. • Developed a procedure to salvage phase separated fuel, reducing the write offs by $30,000 annually in each region. Randy R. Helfer Page 2 DISTRICT MANAGER, 1989-1993 Directed the operations of 60 stores that generated $55 million in annual sales through nine field consultants and a 12-person accounting department. • Held complete P&L responsibility. • Executed company and individual store sales growth plans that resulted in an average of 7 percent increase in sales and gross profit annually. • Maintained inventory shortage under .08 percent annually. • Maintained pipeline of quality management personnel through successful succession planning. • Served annually on a corporate 3-year strategic planning team in support of the company's moving vision. • Recognized and received award for franchisee relations and leadership. DIVISION FRANCHISE COORDINATOR, SALES MANAGER, FIELD MANAGER, 1982-1987 Held three progressively responsible positions during this 5-year period. • Received special recognition for franchising over 100 stores in 2 years while managing the franchise department. • Developed pipeline for qualified minority franchisee candidates still used today. • Developed weak store promotions, which included designing and placing ads, negotiating prices with vendors, and designing store signage, resulting in an average of 10 percent sales increase. • Held complete P&L responsibility for mix of 10 corporate and franchise stores. STORE MANAGER, Jewel Food Store, Waukegan, Illinois, 1976-1981 • Held complete P&L responsibility for a 15 million dollar sales budget. • Managed over 70 union employees including six department leaders. • Instituted a customer service awards program adapted by other Jewel stores in the area to recognize outstanding service by employees. EDUCATION AND CERTIFICATIONS BS Business, Carthage College, Kenosha, Wisconsin Completed 15 credits at Keller Graduate School of Business, Lake Forest, Illinois CFM (Certified Facility Manager) IFMA Member API certified for safety at petroleum location Manufacturing certifications including EMCO Wheaton, Environ, and Smith Fiberglass Microsoft office

What they like about 7 Eleven:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Staffing, budgeting, Supervision, customer service, P&l responsibility, negotiations

Skills

These are some of the questions we asked our climbers about their experiences with 7 Eleven: