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Sirius Xm Radio Work Values
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Daily Duties at Sirius Xm Radio:
• Supported the I.T. Service Desk and all production support functions provided by the Tier 1 service desk including all corporate, enterprise, and call center users. • Drove process improvement and develop and implement methodologies to improve service desk issue resolution process. • Provided effective support, that trouble ticket cases are responded to in a timely manner, and appropriate escalation procedures are followed. • Ensured that delivery and customer service standards are being met. • Conducted customer satisfaction surveys. • Served as the liaison with other I.T. managers regarding the status and resolution of open issues. • Served as the business owner for the Problem Management Process. • Evaluated the various system service outages and service degradations to determine the root cause and its resolution. • Performed root cause analysis to diagnose the problems and recommend corrective actions. • Provided ad hoc reports showing the backup data activity in the data centers. • Generated monthly compliance reports showing the Sirius XM’s compliance with PCI standards. • Provide Tier 2 Level Support and training for the company in usin
What they like about Sirius Xm Radio:
Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.
Information about Sirius Xm Radio
Company Rank: Not Available
Average length of employment : 2 years
Average salary of employees: $55,000
These are some of the questions we asked our climbers about their experiences with Sirius Xm Radio:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
