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Sirius Xm Radio Work Values
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Daily Duties at Sirius Xm Radio:
• Supported the I.T. Service Desk and all production support functions provided by the Tier 1 service desk including all corporate, enterprise, and call center users. • Drove process improvement and develop and implement methodologies to improve service desk issue resolution process. • Provided effective support, that trouble ticket cases are responded to in a timely manner, and appropriate escalation procedures are followed. • Ensured that delivery and customer service standards are being met. • Conducted customer satisfaction surveys. • Served as the liaison with other I.T. managers regarding the status and resolution of open issues. • Served as the business owner for the Problem Management Process. • Evaluated the various system service outages and service degradations to determine the root cause and its resolution. • Performed root cause analysis to diagnose the problems and recommend corrective actions. • Provided ad hoc reports showing the backup data activity in the data centers. • Generated monthly compliance reports showing the Sirius XM’s compliance with PCI standards. • Provide Tier 2 Level Support and training for the company in usin
What they like about Sirius Xm Radio:
A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.
Information about Sirius Xm Radio
Company Rank: Not Available
Average length of employment : 2 years
Average salary of employees: $55,000
These are some of the questions we asked our climbers about their experiences with Sirius Xm Radio:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
