Le Meridien Ibom Hotel& Golf Resort Work Values

Daily Duties at Le Meridien Ibom Hotel& Golf Resort:

Job description PRIMARY PURPOSE OF ROLE • Manage the day-to-day running and administration of the Executive offices of the General Manager. DUTIES & RESPONSIBILITIES • Provide coverage of telephones, open sort and distribute mail, complete timesheets and provide general secretarial support. • Preparation of letters and correspondence. • Receiving and distributing all incoming mail. • Take and redirect telephone calls for the General Manager where appropriate. • Maintenance of diary & appointments to ensure that appointments are honoured, meetings attended and deadlines met. • Maintain accurate and efficient filing systems, ensuring timely, safe follow-ups and traces, including logging cheques received. • Manage Christmas and Birthday Card distribution and post. • Handle and respond to guest complaint letters. • Prepare gift vouchers, prizes, donations, guest cards, letter of thanks, reports as requested. • Proactively engage in the development of processes and methods to improve the service and efficiency of all areas of the role. • Handling travel arrangements and accommodation where appropriate. • Taking, typing and distribution of minutes of meetings. • Preparation of VIP and complimentary forms. • To interact with guests either VIPs or previous complaints. • To build external relationships in the community. PR ROLE • Developing & implementing PR support strategies for Le Meridien Ibom, including producing individual PR plans for hotels. • Responding to media enquiries & information requests for Le Meridien Ibom. • Researching & seeking innovative PR opportunities, including identifying opportunities for the placement of stories & the promotion of spokespeople. • Develop & maintain strong relationships with Starwood’s international PR network (all divisions) in order to facilitate promotion of properties worldwide & the seamless organisation of international incoming media visits. • Develop & maintain strong relations with media community • Organisation &hosting of incoming international/foreign media groups & individual visits to Le Meridien Ibom- utilising & liasing with international PR network & travel partner relationship contacts. • PR project management & co-ordination - promoting the property through opportunities such as trade shows, product launches, press conferences, media dinners & events • Develop & maintain media packs - writing media materials, including news releases, presentations etc • Supporting & facilitating appropriate & timely Le Meridien Ibom response to crisis situations • Supervision & management of administrative systems: including monitoring of project costs, PR contacts database, hotel information, photograph, distributing of PR releases, monitoring, measuring & recording of all media clippings & impressions, maintenance of Starwood Press Club site • Producing monthly activity reports • Involvement in occasion Marketing projects • Assisting with destination website(e-commerce) • dealing with advertorial, reader promotions in papers • Other ad hoc duties as required Others GSI(guest satisfaction index) Champion E-commerce manager

What they like about Le Meridien Ibom Hotel& Golf Resort:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

media , Hospitality, restaurant, public relations, marketing, television

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , ?Radio Jingle and Television Commercial production., ?Script writing and TV production, ?High integrity ,alert , creative organisational skills, ?Media Relations

These are some of the questions we asked our climbers about their experiences with Le Meridien Ibom Hotel& Golf Resort: