At&T Wireless Work Values

Daily Duties at At&T Wireless:

As a customer service representative I handled customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues. Offered alternative solutions where appropriate with the objective of retaining customer's business. Handled business transactions in connection with activation of new customer accounts. Made financial decisions to protect/collect revenues and adjusts customer accounts. Assisted management with scheduling and tracking of employees. Trained new employees on company policies and procedures. Working in technical support involved assisting clients with complex technical issues involving cell phones, smart phones, personal digital assistants, laptop air-cards, and computer integration with these devices. Went through multiple hours of classroom and hands on training with new technology and equipment. Assisted other customer service reps to help give a total solution for clients.

What they like about At&T Wireless:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Manager, Technical, Microsoft Office, Computers, Networking, Leadership, Experienced, Windows

Skills

P&L responsibilities, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Software Implementation, Requirements Analysis & Specification, Leadership , Several years of management and leadership experience in different career fields and areas around the world, Experienced in project planning and execution, sales, customer relations, team building., Type approximately 40wpm and proficient in 10-key by touch, Familiar with web site development using HTML code and Microsoft Frontpage

These are some of the questions we asked our climbers about their experiences with At&T Wireless: