Follett Software Work Values

Daily Duties at Follett Software:

•Provided technical support/services for 350+ desktop/100+ laptop clients in mixed Novell/NT environment; checked network servers daily and troubleshot network connectivity issues. •Educated/trained Technical Support staff members on new implementation and systems; trained customer on new and existing software applications; documented technical instructions and troubleshooting guides. •Supported technical issues reported via telephone, email or logged into Applix technical support database in a timely, efficient and professional manner. •Implemented conversion from cc:Mail to Outlook 98 for internal and external employees. •Upgraded Office 97 Professional from SR-1 to SR-2; upgraded desktop automation software. •Applied Y2K patches and security updates. •Upgraded from Windows 95 to Windows 98 for internal/external employees on desktop and laptop computers; troubleshot Windows 95/98/NT4.0 issues, reformatted and reinstalled Windows 95/98/NT4.0, as well as, hardware drivers on desktops and laptops. •Solved user office automation requirements by recommending applications/hardware, implementing/ maintaining solutions, documentation and administration for enterprise databases and trained employees on applications. •Advised manager of important issues; prepared management reports as requested. •Maintained professional/technical knowledge by attending educational workshops/conferences, reviewed publications and established personal networks. •Replaced/configured network interface cards, modems, sound cards, etc. •Configured TCP/IP IPX/SPX and Novell Client 32 optimzing connectivity to Intranet and the RAS. •Set-up/troubleshoot/supported laptops and VPN connectivity for outside sales force acting as main contact; installed and troubleshot software remotely utilizing PCAnyWhere 32. •Introduced/trained customers in installation, configuration and use of Palm Vx in integrated Outlook 98 environment. •Installed, configured, troubleshot network/stand-alone printers (HP3, HP4SI, HP4000, HP8000, HP color 8550, Tektronics Tech Phaser color 540, etc.). •Delivered basic maintenance/troubleshooting for large Canon and Minolta copiers. •Installed, configured and trained users on scanners, digital cameras and software applications (Office 97 Professional, Outlook 98, cc:Mail, PCAnyWhere 32, Winzip, Norton Anti-Virus utilities, Adobe Acrobat, Novell 32 Bit Client, Internet Explorer 5.0, Netscape Navigator 6.0, FrontPage 98, Homesite, Palm Vx - configuring to sync with the Palm Desktop or Outlook 98) and all Follett proprietary software packages.

What they like about Follett Software:

Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.

Tags

Windows XP, Windows 2003 Server, Windows 2003 Small Business Server, Symantec Backup Exec, Symantec System Recovery, VMware Workstation, Windows 7, Windows Vista, Technical Support, Help Desk Manager, Senior Help Desk, Technical Support Manager, Windows 2008 Server

Skills

Windows 2003 Small Business Server, Windows 2003 Server, Windows XP, Windows Vista, Windows 2000, Microsoft Office, Blackberry Enterprise Server, Symantec Backup Exec, Symantec System Recovery, Desktop Support, Network Administration, Connectwise, Kaseya MSP, TCP/IP, PCAnyWhere, Remote Desktop Support, Laptop and PC Repair, Virus and Malware Cleanup and Prevention, Active Directory Administration, Outlook , Internet Explorer, WatchGuard Firewalls, Switches, Routers, Hubs, PPTP, Windows NT, McAfee Antivirus, Norton Antivirus, Superior Written and Verbal Communication, Superior Documentation , Superior Customer Service, Gain Full Trust and Confidence of Top Level Officials, Maintain Full Confidentiality, Extreme Empathy With End Users

These are some of the questions we asked our climbers about their experiences with Follett Software: