Verity Three, Inc. Work Values

Daily Duties at Verity Three, Inc.:

•Deliver network services to internal/external clients, including hardware, software, network pre-planning, installation, configuration and administration. •Manage team of six, inside/outside, support technicians, including training/mentoring on finer points of customer service and human behavior; created training manual for newly hired technicians. •Prepare budgets and client proposals. •Plan, execute, document and manage large scale IT projects, including migrations, for 25+ small to mid-sized businesses/municipalities, as well as, daily infrastructure monitoring; form and manage project teams of 3-5 technicians. •Direct/assist with development, implementation and maintenance of best practices ensuring secure, reliable and available networks for clients; deliver timely response, diagnosing client issues via telephone, remote control, or in-person. •Resolve client issues remotely utilizing Kaseya MSP, including server/workstation management, network equipment routers, switches, hubs and public/private wired and unwired networks. •Interact with clients at all levels, including Bank Presidents, Chiefs of Police/Fire, Village Administrators, Presidents and CEO’s ensuring immediate communication on potential network or software infrastructure issues; act as liaison for clients and client IT vendors. •Maintain, analyze, troubleshoot, resolve and document issues with hardware/software systems, components, and hardware/computer peripherals; utilize Connectwise for time documentation and management. •Deliver Executive Monthly Reports detailing software installations, PC records, service tickets and network health reports to clients. •Support/maintain user account information including rights, security/systems groups; execute, plan and monitor backup procedures/processes. •Investigate, research and plan, proactive improvements to company's IT environment.

What they like about Verity Three, Inc.:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Windows XP, Windows 2003 Server, Windows 2003 Small Business Server, Symantec Backup Exec, Symantec System Recovery, VMware Workstation, Windows 7, Windows Vista, Technical Support, Help Desk Manager, Senior Help Desk, Technical Support Manager, Windows 2008 Server

Skills

Windows 2003 Small Business Server, Windows 2003 Server, Windows XP, Windows Vista, Windows 2000, Microsoft Office, Blackberry Enterprise Server, Symantec Backup Exec, Symantec System Recovery, Desktop Support, Network Administration, Connectwise, Kaseya MSP, TCP/IP, PCAnyWhere, Remote Desktop Support, Laptop and PC Repair, Virus and Malware Cleanup and Prevention, Active Directory Administration, Outlook , Internet Explorer, WatchGuard Firewalls, Switches, Routers, Hubs, PPTP, Windows NT, McAfee Antivirus, Norton Antivirus, Superior Written and Verbal Communication, Superior Documentation , Superior Customer Service, Gain Full Trust and Confidence of Top Level Officials, Maintain Full Confidentiality, Extreme Empathy With End Users

These are some of the questions we asked our climbers about their experiences with Verity Three, Inc.: