Verizon Labs Work Values

Daily Duties at Verizon Labs:

As lead engineer/solo lab network management POC, prevented revenue loss by maintaining optimal network performance for Verizon Business, coast to coast. Performed lab network-management testing allowing surveillance centers to monitor Verizon backbone for problems; acted to prevent outages. Ensured integrity of back office applications validating network management fault alarm data collection. Liaison among operations, engineering, vendors. Helped lab attain ISO 9000 certification. • Led 27 projects in 2007 / completed 24, with zero major outages resulting from software releases tested by team. • Absorbed 100% of work of 4 other testers after group was cut in 2002. • Designed process to baseline vendor data, to cut re-spin rate about in half, converting vendor transmission systems data into format allowing faster validation of vendor documentation. • Same process was being modified to allow converted data to be used to build MIB to eliminate human error during translation of vendor documentation and telecom standards. • Above processes are being used to build cross comparison for transmission systems already in network and supported by fault management application when new software release is delivered for said systems. This will assist in lab entry criteria (LEC) process by comparing alarm data quickly to preserve alarm test data. • Worked with development IT group providing quality, on-time lab support for special projects such as porting of fault management application for DEC to HP platform migration (2007).

What they like about Verizon Labs:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Quality, Analyst, Network Quality, Performance Analyst, Network Operations, Transmission Protocols, Troubleshooting, Element Managers

Skills

Transmission Network Management Protocol knowledge, Network management testing, Infrastructure/network element interface testing, Database build and configuration, User presentation applications, Writing user requirements, Mercury Quality Center for ISO 9000 standards, OSI Lab Testing Standards, Equipment-vendor requirement POC for OSS applications, Communications-hardware expertise, Budget management, Team leadership, Process and productivity improvement, Testing Apllications software, Microsoft OS (Windows 95/98/2000/XP-Pro), Microsoft Office suite,Visio, Microsoft Project, Transmission vendor EMS (Fujitsu, Cisco, Ciena, Nortel and generic EMS built from MCI/Verizon design requirements by Nakina), Basic UNIX platform operator skills, Basic router operator skills

These are some of the questions we asked our climbers about their experiences with Verizon Labs: