Citibank Work Values

Daily Duties at Citibank:

Trained and supported the Customer Service and Sales Departments’ new hires, identifying training gaps, and providing feedback and coaching. Enforced new hire policies and procedures. Partnered with the Customer Service Management Team to ensure each student’s smooth transition from learning to the operational environment. Monitored customer service calls and provided feedback to associates. Facilitated policies, procedures and application changes that impacted sales and service. Identified and supported at-risk associates to meet expectations. Trained future Training Service Professionals. Coached seasoned associated on changes impacting business.Managed customer accounts, meeting customers’ needs and resolving problems. Mentored new hires in customer service and sales. Assisted in teaching customer service classes.

What they like about Citibank:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Six Sigma, Sales Trainer, Operations Trainer, Corporate Trainer, Performance Support, Facilitation, Instructional Design, Customer service trainer, Help Desk/IT Trainer, 92626, Rumba/AWS (dos based system), OVSI (Open View Select Identity), call center phone monitoring systems, Quality Assurance, High-path Pro Center Phone systems, CMS (Call Monitoring System), Talisma, Matrix, Snagit, Dreamweaver, Windows

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Design and development, Quality Assurance/Monitoring, Performance Management

These are some of the questions we asked our climbers about their experiences with Citibank: