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Citibank Work Values
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Daily Duties at Citibank:
Trained and supported the Customer Service and Sales Departments’ new hires, identifying training gaps, and providing feedback and coaching. Enforced new hire policies and procedures. Partnered with the Customer Service Management Team to ensure each student’s smooth transition from learning to the operational environment. Monitored customer service calls and provided feedback to associates. Facilitated policies, procedures and application changes that impacted sales and service. Identified and supported at-risk associates to meet expectations. Trained future Training Service Professionals. Coached seasoned associated on changes impacting business.Managed customer accounts, meeting customers’ needs and resolving problems. Mentored new hires in customer service and sales. Assisted in teaching customer service classes.
What they like about Citibank:
Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.
Tags
Six Sigma, Sales Trainer, Operations Trainer, Corporate Trainer, Performance Support, Facilitation, Instructional Design, Customer service trainer, Help Desk/IT Trainer, 92626, Rumba/AWS (dos based system), OVSI (Open View Select Identity), call center phone monitoring systems, Quality Assurance, High-path Pro Center Phone systems, CMS (Call Monitoring System), Talisma, Matrix, Snagit, Dreamweaver, Windows
Skills
P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Design and development, Quality Assurance/Monitoring, Performance Management
Information about Citibank
Company Rank: Not Available
Average length of employment : 7 years
Average salary of employees: $48,000
These are some of the questions we asked our climbers about their experiences with Citibank:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Citibank had these interests:
| Websites | |
|---|---|
| Google http://google.com |
I use google as a source for information on training material, development classes, etc. |
| ASTD http://ASTD.com |
ASTD is a training organization that I am a member of. They have monthly seminars that I can attend to develope my skills as a trainer. They also have webinars and books that I use for my development |
| trainingabc http://trainingabc.com |
A resource (books, website, etc.) I use to get training tips. This website gives me ideas on how to deliver the less interesting topics of training. I have used it a lot during my current role (insurance training). |
| cognitivehorizons.com/Bobpike http://cognitivehorizons.com |
Bobpikes Train the trainer website that offers training advice and materials for trainers |
