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Patni Telecom Work Values

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Daily Duties at Patni Telecom:

• Played a strategic role at the client site in improving the performance of the production support team and the releases implemented for the client. • Transitioned the work to offshore bringing in significant cost benefit to the client. • Improvements like response of the support team for various infrastructures, business intelligence reports delivery, severity 1 trouble shooting, trouble tickets created for the issues in the application and improving the release process for the client. Used production support metrics proactively to fix of issues and bring about smooth operations. • Ensured application performance matched the customer expectations and hence got the team to monitor the servers for CPU spikes and memory leakages for proactive fixes thru maintenance releases. Also managed the Business Intelligence support and releases of the applications. Led the severity 1 issues of the clients. Plus mentor the junior members of the team offshore. • With strong presence at client site was assigned the additional stretch role to ensure smooth deployments of the application. • With successful deployments, was given the release manager role additionally. • Developed the release calendar after interaction with various project managers and vendors. Release management involved interaction with the development team, quality assurance team plus ensuring effective integration testing with various third party applications. Effective release planning and communications to and with the needed parties brought this process under control and predictability. This included ensuring release requirements matched with the actual delivered code, testing the functionality along with the customers testing team- Verification and Validation. Change management process implemented to ensure production was stable, change and version control was follwed. • Worked on Siebel Analytics to provide the final users with the leadership reports required. The data was exported to the Client’s server using ETL on a nightly basis. Data integrity and performance improvement minor releases were successfully led. • Worked along with a number of third parties Convergys (data center), Sprint etc (total 8 parties) to ensure smooth support operations. Worked in ensuring that each Contract implemented was aligned with our operations and brought out the differences and improvements as we progressed. Environment – Siebel 7.5 full suite of Application including Siebel Analytics, Oracle Database, EAI, XML


What they like about Patni Telecom:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.



Information about Patni Telecom


Company Rank: Not Available

Average length of employment : 1 year

Average salary of employees: $120,000

These are some of the questions we asked our climbers about their experiences with Patni Telecom:

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Were your performance expectations clearly communicated?

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Were you recognized for meeting or exceeding expectations?

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Did you feel like your personal contribution was important?

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Was your career path clearly outlined and discussed?

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I would recommend this as a place of employment.
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I believe in the purpose of this organization.
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I would work for this organization again.
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I feel employees are fairly compensated.
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Climbers who worked at Patni Telecom had these interests:

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Climbers' Joblogs at Patni Telecom:


Project Manager

1) Educational - completed Scrum Master training

2) Become effective - ?

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