Pencom Systems Inc. Work Values

Daily Duties at Pencom Systems Inc.:

As administrative office manager: Maintained candidate database. Reviewed and rewrote candidate resumes. Prepared correspondence for marketing and other purposes. Edited resumes, correspondence, and other materials written by technical recruiters. Supervised administrative staff. Performed general office management duties. Managed bulk marketing mailings. Wrote scripts to extract data more efficiently from the candidate database. A key accomplishment in this position was the initiation and management of the creation of a corporate administrative operations manual which was accomplished by enlisting input from office managers of Pencom's recruiting offices in New York City, Boston, Reston, and San Jose, as well as the vice president and director of corporate operations and IT staff. The resulting manual helped increase the efficiency of communications between various offices, increase the success of marketing candidates interested in relocation, and improve overall corporate operational efficiency. Assisted in establishing a new recruiting office in Chicago, including identifying office space and selecting and training administrative staff. Trained new staff for the San Jose office. Delivered database and general operations training to each year's class of recruiter trainees. As project officer for spin-off, Pencom Software (by special request of parent company's VP of Operations and CEO): Identified necessary enhancements to custom project costing/management database and worked with IT staff on implementation. Working closely with Pencom Software's executive and project management staff, developed project costing and management methodology, standards, and procedures for use on all Pencom Software projects. Result was a 30% decrease in time-to-bill, a 60% increase in accuracy and timeliness of project reports, and 50% faster payment cycle. Produced documentation for entire project costing and management system. Trained new project officer. As director of operations for Pencom Systems: Developed organizational structure and content and designed initial applications for inaugural corporate intranet. Developed web page content and wrote CGI scripts (in Perl). Maintained corporate-wide administrative operations manual, updating procedures and information based on interviews with and visits to various recruiting office across the US. Oversaw general administrative management of Austin recruiting office. Performed various other corporate-level operations management duties as needed, including the development of new processes and procedures, consultation with IT staff on candidate and other database improvements, as well as those of related tools, and training new recruiter classes in operational procedures. As operations director and web development manager of Pencom Web Works (a new spin-off organization, subsequently acquired by NetQuotient): Managed Austin-based web development staff and assigned to client contracts as needed. Developed intranet content and applications. Wrote CGI scripts (in Perl). Performed code reviews. Assisted founder and President in the design, development, and implementation of general organizational operations.

What they like about Pencom Systems Inc.:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

procedure development, management, documentation, editing, template design, PowerPoint, Microsoft Office, technical writing, Adobe FrameMaker, online help, FrameMaker, requirements documentation, business analysis, technical editing, Microsoft Word, Visio, Robohelp, proofreading, training, Outlook, OneNote, TestTrack RM, SourceSafe, Subversion, Vista, Windows XP, Creative Suite, CS3, CS4, Adobe, Publisher, Macintosh, iWork, Keynote, Pages, Numbers, XML, Office 2007, requirements management, version control, Captivate, Acrobat Pro, RMT, product management, business analysis, training design, instructional design, style guide, Illustrator, OS X

Skills

Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Software Implementation, Requirements Analysis & Specification, Leadership , Technical Communications, Adobe FrameMaker, Microsoft Windows (XP, Vista), Linux, Macintosh (OS X, Snow Leopard), Microsoft Office 2007 (Word, Excel, PowerPoint, Outlook), Visio Pro, Adobe RoboHelp, Adobe Captivate, Adobe Technical Communications Suite (TCS), Adobe Acrobat Pro, Adobe Creative Suite (CS) 3 and 4, Adobe Illustrator, Photoshop, Version control (SourceSafe, Subversion, CVS), HTML, XML, Adobe Dreamweaver, TestTrack RM, Requirements elicitation, documentation, and management, Business analysis, Data entry, Template design, Microsoft Office XP (Word, Excel, PowerPoint, Outlook), Technical training

These are some of the questions we asked our climbers about their experiences with Pencom Systems Inc.: