Sears Work Values

Daily Duties at Sears:

Led the fourth largest service operation in the United States with an average of 40,000 home visits per month. Responsibilities included full P&L management, customer service, a call center, a 350+ fleet of service technicians, and 7 Parts/Service retail operations in the Los Angeles Metropolitan market. Led district through ISO 9001:2000 registration. Improved the ranking of the district in the national balanced scorecard from 43rd to 18th out of 53 districts in 12 months while increasing revenues by 12%, and reducing average repair time from 10 days to less than 4 days. Ranked #1 Nationally in Cost Efficiency in 2003 and 2004. Ranked #7 Nationally in Workforce Productivity in 2003, and #5 in 2004.

What they like about Sears:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

general manager, ISO, Six Sigma, Pest Management, Sales Management, Operations Manager, Southern California, Region Manager, Home Services, Process Improvement, Quality Management, Employee Relations, Multi-Unit Management, Leadership Development, HVAC/Refrigeration, Strategic Planning, B2B

Skills

Business Development, Strategic Planning, Organizational Process Design, Reporting, Balance Sheet Responsibility, Microsoft Office , Presentation Skills, Business Writing Skills, Design Organizational Process, Business Analysis, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , ISO 9001:2000, Six Sigma, Qualified Applicator, Branch 2 Field Representative, EPA - CFC Universal, Leadership Development, Workforce Relations, Multi-Site Management

These are some of the questions we asked our climbers about their experiences with Sears: