Sears Work Values

Daily Duties at Sears:

Led the fourth largest service operation in the United States with an average of 40,000 home visits per month. Responsibilities included full P&L management, customer service, a call center, a 350+ fleet of service technicians, and 7 Parts/Service retail operations in the Los Angeles Metropolitan market. Led district through ISO 9001:2000 registration. Improved the ranking of the district in the national balanced scorecard from 43rd to 18th out of 53 districts in 12 months while increasing revenues by 12%, and reducing average repair time from 10 days to less than 4 days. Ranked #1 Nationally in Cost Efficiency in 2003 and 2004. Ranked #7 Nationally in Workforce Productivity in 2003, and #5 in 2004.

What they like about Sears:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

general manager, ISO, Six Sigma, Pest Management, Sales Management, Operations Manager, Southern California, Region Manager, Home Services, Process Improvement, Quality Management, Employee Relations, Multi-Unit Management, Leadership Development, HVAC/Refrigeration, Strategic Planning, B2B

Skills

Business Development, Strategic Planning, Organizational Process Design, Reporting, Balance Sheet Responsibility, Microsoft Office , Presentation Skills, Business Writing Skills, Design Organizational Process, Business Analysis, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , ISO 9001:2000, Six Sigma, Qualified Applicator, Branch 2 Field Representative, EPA - CFC Universal, Leadership Development, Workforce Relations, Multi-Site Management

These are some of the questions we asked our climbers about their experiences with Sears: