Smarthinking Inc. Work Values

Daily Duties at Smarthinking Inc.:

• Developed technology strategy to support the operational systems of this company after comprehensive review of all business operations, including sales force and tutor management, forecasting and scheduling, recruiting and billing. Worked cross-functionally in teams throughout the assessment and development process to gain input and support from key stakeholders and drive the initiative forward. • Gained senior management approval for and directed major purchases of key operational systems over a three year period. Process for each system included comprehensive needs analysis, RFP development, vendor review, use case development, final vendor selection, and implementation. • Worked with sales and marketing colleagues to assess sales force tracking and data management needs. Selected CRM software (salesforce.com) to support the 20 person sales team and 3 member customer support team. • Dramatically reduced workload of Education Team and improved efficiency and margins with workforce management software (Aspect eWFM) that streamlined and refined forecasting and scheduling of 800+ tutors. • Purchased recruiting software (Job Science Talent Central) to centralize and manage the process of reviewing, tracking and selecting tutors from 2,000+ applications per year. • Introduced and directed implementation of a comprehensive Agile Life Cycle process to give the Product Planning Team the ability to effectively prioritize technology projects.

What they like about Smarthinking Inc.:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Strategic Planning, CIO, Operations, Business Process Re-engineering, System integration, Agile, Software Design, Software Architecture, Database Optimization, Entrepeneurial, Product Management, Client Management, SOA, Data Warehousing, Data mining, Object Oriented Development, Java, Cold Fusion, Flex, Actionscript, PL/SQL, Budgeting, Needs Assessment, Business Analysis, Oracle

Skills

P&L responsibilities, Presentation, Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Smarthinking Inc.: