Left Hand Networks Work Values

Daily Duties at Left Hand Networks:

Technical Account Manager Jul 2007 – Oct 2008 Created and defined duties and responsibilities of position. Coordinated all support efforts for top accounts. Managed critical account issues for clients and coordinated company-wide cross functional efforts for resolution that included analysis and solution formulation and implementation. Conducted monthly updates and quarterly onsite infrastructure reviews that developed project plans to meet specific needs of clients. Acted as customer champion during internal product planning meetings and successfully advocated features that were included in the product feature set. Served as 24/7 on-call escalation manager.  Managed migration of 300+ application servers and 100TB SAN from multiple nationwide data centers to single hosted facility. Coordinated all storage infrastructure decisions.  Prepared and presented product briefings at CIO/Director level.  Managed customer support teams during critical account issues. Escalated customer issues when required, and ensured cross functional communication. Managed customer communication and expectations.  Managed proof of concept projects for high profile accounts. Coordinated efforts of engineering, R&D, support and sales teams to ensure success and future sales.  Recognized company wide as expert in dealing with difficult and unhappy clients. Understood client needs, communicated proper product use and maintained clients which resulted in multimillion dollar product purchases. Field Engineer Oct 2006 – Jul 2007 Traveled to national and international customer sites to handle critical account situations, addressed client concerns and executed solutions. Installed SAN equipment, fulfilled professional service agreements, created statement of work documentation with tasks to be completed and fulfilled obligations.  Created knowledge base articles for product features and specialized in network configurations.  Conducted product training classes for new and existing customers.  Promoted to new position as Technical Account Manager due to successful critical account management.

What they like about Left Hand Networks:

Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.

Tags

VMware, iSCSI Storage, Pre-Sales Engineer, Hyper-V, Virtualization, Architect

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , VMware Design and Configuration, SAN Storage Design and Configuration, Technical Pre-Sales

These are some of the questions we asked our climbers about their experiences with Left Hand Networks: