Usaa Work Values

Daily Duties at Usaa:

Produces policy and claims service for personal lines of insurance for all U.S. states, to include complex policy service issues, related accounting questions and adjustments, and/or moderately-complex first and third party Auto and Property express claims; counsels members on sensitive insurance matters to include cohabitation, separation, divorce, and estate; furnishes these duties in conjunction with previously acquired skills to maintain proficiency; provides member guidance on policy coverage, and their purpose and application; responds to change requests in accordance with members’ needs and company procedures; collects information necessary to appropriately underwrite polices for risk acceptability and to price the product; receives and records initial loss reports; verifies coverage and addresses immediate questions regarding the claim process; recommends solutions to mitigate damages and/or refer members to appropriate contractor(s); handles employee accounts; resolves or makes recommendations on members’ complex issues; point of contact for peers to approve or disapprove member requests and/or member complaints; and applies knowledge of policy coverage and local laws to investigate moderate-complexity Auto and Property claims.

What they like about Usaa:

Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.

Tags

CPCU, AIC, AIS, Citizens, Earthquake, NFIP, State Farm, TWIA, USAA, Xactiware Level 3 XPert, deployable, dedicated, retired military, experienced, certified, licensed

Skills

P&L responsibilities

These are some of the questions we asked our climbers about their experiences with Usaa: