Usaa Work Values

Daily Duties at Usaa:

Produces policy and claims service for personal lines of insurance for all U.S. states, to include complex policy service issues, related accounting questions and adjustments, and/or moderately-complex first and third party Auto and Property express claims; counsels members on sensitive insurance matters to include cohabitation, separation, divorce, and estate; furnishes these duties in conjunction with previously acquired skills to maintain proficiency; provides member guidance on policy coverage, and their purpose and application; responds to change requests in accordance with members’ needs and company procedures; collects information necessary to appropriately underwrite polices for risk acceptability and to price the product; receives and records initial loss reports; verifies coverage and addresses immediate questions regarding the claim process; recommends solutions to mitigate damages and/or refer members to appropriate contractor(s); handles employee accounts; resolves or makes recommendations on members’ complex issues; point of contact for peers to approve or disapprove member requests and/or member complaints; and applies knowledge of policy coverage and local laws to investigate moderate-complexity Auto and Property claims.

What they like about Usaa:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

CPCU, AIC, AIS, Citizens, Earthquake, NFIP, State Farm, TWIA, USAA, Xactiware Level 3 XPert, deployable, dedicated, retired military, experienced, certified, licensed

Skills

P&L responsibilities

These are some of the questions we asked our climbers about their experiences with Usaa: