Usaa Work Values

Daily Duties at Usaa:

Produces policy and claims service for personal lines of insurance for all U.S. states, to include complex policy service issues, related accounting questions and adjustments, and/or moderately-complex first and third party Auto and Property express claims; counsels members on sensitive insurance matters to include cohabitation, separation, divorce, and estate; furnishes these duties in conjunction with previously acquired skills to maintain proficiency; provides member guidance on policy coverage, and their purpose and application; responds to change requests in accordance with members’ needs and company procedures; collects information necessary to appropriately underwrite polices for risk acceptability and to price the product; receives and records initial loss reports; verifies coverage and addresses immediate questions regarding the claim process; recommends solutions to mitigate damages and/or refer members to appropriate contractor(s); handles employee accounts; resolves or makes recommendations on members’ complex issues; point of contact for peers to approve or disapprove member requests and/or member complaints; and applies knowledge of policy coverage and local laws to investigate moderate-complexity Auto and Property claims.

What they like about Usaa:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

CPCU, AIC, AIS, Citizens, Earthquake, NFIP, State Farm, TWIA, USAA, Xactiware Level 3 XPert, deployable, dedicated, retired military, experienced, certified, licensed

Skills

P&L responsibilities

These are some of the questions we asked our climbers about their experiences with Usaa: