Usaa Work Values

Daily Duties at Usaa:

Licensed in all states to service members for P&C personal lines of insurance and qualified for international policies; proactively builds lifetime relationships by educating members; provides expert, highly specialized, prompt, empathetic, appropriate, efficient, and professional service in areas of complex risk analysis underwriting, account reviews, divorce, estate, complaints, high-value, high-profile, and employee accounts requiring unique and comprehensive analysis with accuracy and timeliness; proactively listens, converses, recommends, solicits, identifies products, and delivers solutions to meet members’ needs; establishes rapport with members, and identifies and closes coverage gaps; furnishes members with guidance on most appropriate policy coverage, and their purpose and application; responds to change requests in accordance with members’ needs and company procedures in a fast-paced detail-oriented environment while balancing multiple tasks; performs underwriting analysis to evaluate risk acceptability and determines appropriate product pricing; recognizes life events and advises/educates or refers members to provide enterprise solutions to meet their needs; takes over member calls when specialty skills are required for negotiation/conflict resolution to alleviate member’s concerns or complaints, and/or to save their business; assists members with internet service solutions; conducts training and assistance to include retention techniques; responds to peers’ questions; serves as a role model; and assists with timely resolution of unit diaries

What they like about Usaa:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

CPCU, AIC, AIS, Citizens, Earthquake, NFIP, State Farm, TWIA, USAA, Xactiware Level 3 XPert, deployable, dedicated, retired military, experienced, certified, licensed

Skills

P&L responsibilities

These are some of the questions we asked our climbers about their experiences with Usaa: