Usaa Work Values

Daily Duties at Usaa:

Licensed in all states to service members for P&C personal lines of insurance and qualified for international policies; proactively builds lifetime relationships by educating members; provides expert, highly specialized, prompt, empathetic, appropriate, efficient, and professional service in areas of complex risk analysis underwriting, account reviews, divorce, estate, complaints, high-value, high-profile, and employee accounts requiring unique and comprehensive analysis with accuracy and timeliness; proactively listens, converses, recommends, solicits, identifies products, and delivers solutions to meet members’ needs; establishes rapport with members, and identifies and closes coverage gaps; furnishes members with guidance on most appropriate policy coverage, and their purpose and application; responds to change requests in accordance with members’ needs and company procedures in a fast-paced detail-oriented environment while balancing multiple tasks; performs underwriting analysis to evaluate risk acceptability and determines appropriate product pricing; recognizes life events and advises/educates or refers members to provide enterprise solutions to meet their needs; takes over member calls when specialty skills are required for negotiation/conflict resolution to alleviate member’s concerns or complaints, and/or to save their business; assists members with internet service solutions; conducts training and assistance to include retention techniques; responds to peers’ questions; serves as a role model; and assists with timely resolution of unit diaries

What they like about Usaa:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

CPCU, AIC, AIS, Citizens, Earthquake, NFIP, State Farm, TWIA, USAA, Xactiware Level 3 XPert, deployable, dedicated, retired military, experienced, certified, licensed

Skills

P&L responsibilities

These are some of the questions we asked our climbers about their experiences with Usaa: