Washington Mutual / Providian Bancorp Work Values

Daily Duties at Washington Mutual / Providian Bancorp:

Managed ongoing efforts in sales and service throughout various departments, including marketing, home loans, project management, and strategic planning. Led overall growth by more than 30% every year during 10-year tenure. Increased loan volume under management from $2 million to $23 billion, increased number of employees from 300 to 14,000, and decreased employee attrition by 25%. Coordinated with strategic planning committees, addressed legal matters within company and the public, and created dynamic environments to generate constant awareness related to risk management and shareholder values. Key Highlights: • Managed and implemented growth from 1 call center to 13 operations facilities and movement of company from a private organization to public entity. • Increased daily sales volume from average of $250,000 to more than $2 million. • Improved customer satisfaction rating to a consistent 95%. • Expanded vendor sales by 40% while lowering costs 20% for 3 straight years. • Managed Domestic & International vendors (11,000 external employees, $45MM P&L) • Pre and Post IPO experience, managing up to 2,700 employees, 9 Direct Reports. • Improved personal banking sales by 40% by applying a personal banker attitude to sales, service, and collection calls. Lowered yearly acquisition cost by 22%.

What they like about Washington Mutual / Providian Bancorp:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

vice president sales operations, vice president inside sales, Director sales, Director operations

Skills

Internet Marketing, SEO/PPC/SEM Sales, Operations, Marketing, Implementation, Sales Management, Sales Operations, Business Development, Senior Management / Executive , Risk Management, P&L Management, Call Center Sales, Service, Management and Operations, Vendor Management, Hiring / Talent Scout, HR / Organizational Development, Strategy and Implementation, Online Sales Processs, Customer Experience, Manageement and Responsability for increasing ROA/ROI, Cost Management and Reduction, Change Agent

These are some of the questions we asked our climbers about their experiences with Washington Mutual / Providian Bancorp: