Symantec Work Values

Daily Duties at Symantec:

� Served as a customer point of contact (POC), acted as single POC for pre-/post-sale issues, and promptly provided solutions to customer issues, including support, licensing, case escalations, product change requests, and hardware/software acquisitions/updates. � Collaborated with vendors to resolve issues and communicated progress/information to sales teams and management. � Instructed customers, representatives, and senior management on support procedures; identified problems with support processes and notified support management. � Distributed new support offerings to field teams, and acted as a liaison between sales and technical support.

What they like about Symantec:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

Sales, customer service management, technical support management, project manager, technical account manager

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Issue resolution, Needs analysis, Strategic planning, Client /vendor relations, Clent retention management, Project management, Process implementation

These are some of the questions we asked our climbers about their experiences with Symantec: