Lenovo Work Values

Daily Duties at Lenovo:

Regional Service Channel Program Manager Provide high-level management support in delivering expert PC / Server Hardware and Software Service solutions for 500+ Service Partners and 10 regional Representatives, across multicultural environments. Serve as key player in supporting IBM / Lenovo warranty and technical support functions, including addressing and resolving client concerns and training sales staff regarding all Warranty / Service policies. Serve as Project Manager, interfacing directly with third party vendors regarding service tools used by field technicians. Maintain communication with clients performing Warranty claim analysis and formulating analytical Cost vs. Benefit cases to support service initiatives. Assess project schedules, assign work tasks, monitor benchmarks, and report project status to regional management. Oversee training of 10 direct reports; serve as subject matter expert regarding all support tools and processes. Serve as Lean Six Sigma training coordinator.

What they like about Lenovo:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Project Lifecycle Management, Operational Analysis, Process Design, Customer Relationship Management, Technical Documentation Development, Troubleshooting, Resource Procurement, Problem Resolution, Vendor Relations, BRIO Query Explorer, Adobe Audition, Project Manager, Product Manager, Service and Support, Warranty, Bilingual, Fluency in Spanish, Portuguese, Lean / Six Sigma, Six Sigma Green Belt, Multilingual, Program Manager, SAP, Customer Satisfaction, Service Manager, Latin America, Warranty Manager, Spanish, Sigma, Latin

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Project Lifecycle Management, Operational Analysis, Process Design, Customer Relationship Management, Technical Documentation Development, Troubleshooting , Warranty, Program Management, Business Partner Management, Customer Satisfaction Improvements, Lean Six Sigma, SAP, Brio Query Explorer

These are some of the questions we asked our climbers about their experiences with Lenovo: